General Manager(07342) - Highway 65 NE

General Manager

We are seeking a dynamic and experienced General Manager to lead our team at our Ham Lake location (17565 Highway 65 NE). As the General Manager, you will be responsible for overseeing all aspects of our fast-paced food service operation, ensuring exceptional customer service, and driving business growth.

Responsibilities include overseeing daily operations, including staff management, inventory control, and quality assurance; developing and implementing strategies to increase sales and profitability; ensuring compliance with food safety regulations and maintaining high standards of cleanliness; managing inventory levels, placing orders, and maintaining relationships with suppliers; training, mentoring, and supervising staff to deliver excellent customer service; handling customer inquiries, complaints, and feedback professionally and efficiently; analyzing sales data and preparing reports for upper management; maintaining accurate financial records and managing the location's budget; implementing and enforcing company policies and procedures; collaborating with other departments to improve overall business performance; ensuring all equipment is properly maintained and functional; and adapting to changing business needs and implementing new initiatives as required.

Qualifications include proven experience in restaurant or retail management, with a track record of success; strong leadership skills with the ability to motivate and guide a team; excellent communication skills, both verbal and written; proficiency in math and computer skills, including data entry and order processing; detail-oriented with strong organizational and time management abilities; customer-focused with a commitment to delivering high-quality service; analytical thinking and problem-solving skills; ability to work in a fast-paced environment and make quick, informed decisions; physical stamina to stand for extended periods and lift up to 50 pounds; flexible availability to work various shifts, including evenings and weekends; high school diploma or equivalent; higher education in business management is a plus; food safety certification preferred; knowledge of food service industry operations and best practices; understanding of inventory management and supply chain processes; and proficiency in point-of-sale (POS) systems and basic computer applications.