Customer Service Representative II

Customer Service Representative (Call Center Rep Duties)

We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative (Call Center Rep Duties) at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts.

The Customer Service Representative (Call Center Rep Duties) processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries.

Essential Job Duties And Responsibilities

• Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries.
• Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.
• Ability to maintain various client requirements and act accordingly for multiple clients at one time.
• Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.).
• Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions.
• Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off client/scenario/timing.
• Ability to look deeper into an account or issue and identify potential system or process issues.
• Escalated follow-up and situational accounts.

Basic And Preferred Qualifications (Education And Experience)

• HS Diploma or General Education Degree. (GED)
• 2-4 years' Call Center Rep experience a must.

Minimum Job Skills, Abilities And Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Strong listening and reading comprehension skills to handle incoming inquiries.
• Ability to analyze data and present recommendations based on outcomes of analysis.
• Strong work ethic and excellent time management skills.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Willingness to maintain a professional appearance and provide a positive company image.
• Willingness to work non-traditional shifts which meet the needs of the team and company.
• Ability to perform under minimal supervision.
• Accurate keyboarding skills.

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.