Operations Manager - Digital Services

The Opportunity As an Operations Manager for Digital Services, you will manage front-end technical sales support, order acceptance, and project execution for digital projects and services across the United States. You will oversee digital field substation equipment monitoring projects, including project tracking, inventory control, lead-time management, field service scheduling, budgeting, cost forecasting, and the direct management of service technicians. You will serve as a subject matter resource for substation monitoring projects and devices while coordinating work across Sales, Engineering, Quality, Purchasing, production teams, and the Global Call Center. Your work will help ensure that customer and engineering orders are completed on schedule, within cost expectations, and according to established quality standards. How You’ll Make an Impact Process and acknowledge orders using Salesforce and SAP, ensuring data accuracy and alignment with customer proposals. Manage the execution of digital field substation equipment monitoring projects, including schedules, inventory, lead times, and field service activities. Directly manage a team of service technicians and support personnel development. Prepare operations budgets and regularly review and forecast direct and indirect project costs. Coordinate warranty and support activities with the Global Call Center to resolve customer issues promptly. Serve as the subject matter resource for substation equipment monitoring projects and devices. Coordinate among Sales, Engineering, Quality, Purchasing, and production teams to deliver orders on time, within cost expectations, and to quality standards. Prepare technical specifications and documentation, investigate technical problems, and provide recommendations for reports and root cause investigation. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your Background Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Bachelor’s degree in a technical or business-related field. 5-10 years of overall professional experience in operations, project management, digital services, field service, or related technical environments. Able to organize work, manage multiple deadlines simultaneously, and maintain excellent attention to detail. Able to communicate effectively and collaborate across technical, operational, and customer-facing teams. Programming experience connecting IIoT devices; SAP experience is preferred. Ability to travel domestically up to 30% as business needs require. Commitment to Hitachi Energy’s values of safety and integrity, including taking responsibility for your actions while caring for colleagues and the business. More About Us At Hitachi Energy, you can grow your career while contributing to technologies and services that support the future of energy. Opportunities to work on innovative technologies shaping the future of energy A collaborative environment with experienced professionals Access to learning platforms and career development programs Attractive health and retirement benefits Paid leave and flexible work arrangements Location Earth City, Missouri, United States of America; Greensburg, Pennsylvania, United States of America; Houston, Texas, United States of America; Nashville, Tennessee, United States of America Job type Full time Work arrangement Remote Experience Management Job function Engineering & Science Contract Regular Publication date 2026-09-24 Reference number R0144274 About Hitachi Energy We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives. With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next. With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic. As an Equal Employment Opportunity Employer, applicants may request to review the Aff…? By contacting an HR Representative at View phone number on click.appcast.io. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at View phone number on click.appcast.io. Resumes and applications will not be accepted through this method. For more information regarding your EEO rights as an applicant, please visit this website . #J-18808-Ljbffr Hitachi Energy Ltd.