Workflow Coordinator

Workflow Coordinator - Radiology Administration

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.

Job Summary: Under the direction of the Manager, provides safe and appropriate basic patient care in order to assist in the delivery of care to patients supporting a safe and positive patient experience. Includes patient screening paperwork, assisting with maintaining supplies, and providing general clerical assistance to patients and staff. Actively participates in supporting departmental and organizational goals by offering ideas and assisting with implementation of process improvements. This role supports daily imaging operations across both inpatient and outpatient settings to improve staff productivity, optimize room utilization, and ensure efficient patient flow. Additional responsibilities include assisting with scheduling appointments, supporting departmental operations, and helping with reminder letters and other patient communication/workflow needs as required.

Key areas of responsibility:

• Help ensure adequate staffing resources to support patient volume and departmental needs within established budgetary guidelines
• Assist patients and Diagnostic Imaging staff during procedures by helping to position patients, helping patients dress/undress, and answering routine patient questions.
• Observes patients and reports changes in patient condition to appropriate department staff
• Facilitates efficient patient flow through daily collaboration with MD's, clinical team, and transporters.
• Assists technologists in the day to day operations of the department by maintaining supply levels in rooms and operating and monitoring equipment to reduce downtime.
• Provides reception duties for the Medical Imaging department and its support staff.
• Maintains annual health stream.
• Participate in the department quality, safety and compliance initiatives.
• Participate in and/or lead daily huddles to review staffing levels, anticipated volumes, OR cases, and operational priorities.
• Serve as a central point of contact for real-time workflow adjustments throughout the day.
• Identify workflow bottlenecks across inpatient, outpatient, and OR environments and recommend process improvements.
• Collaborate with leadership to support quality, safety, patient experience, and operational efficiency initiatives.
• Coordinate patient transport and procedural readiness to minimize delays across care settings.
• Track and report daily imaging volumes, throughput, room utilization, and workflow metrics.
• Assist Radiologists, surgeons, anesthesiology teams, and ordering providers by facilitating communication and prioritization of studies.
• Support intraoperative imaging workflows, including coordination of equipment availability and case sequencing.
• Assists radiation safety officer as the dosimetry subaccount coordinator to ensure radiation safety compliance and conduct orientations in accordance with the HHC radiation safety program.
• Perform other related duties as required

Qualifications:

Education: Associate degree

Experience: 3-5 years of healthcare experience

Knowledge, Skills and Ability Requirements:

Excellent interpersonal and communication skills

Strong ability to multi-task in a high-volume work environment

Proficiency in Microsoft Office applications required

Ability to manage multiple priorities in a fast-paced environment

Proficiency with scheduling systems, EPIC preferred

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Regular Standard Hours Per Week: 40 Schedule: Full-time (40 hours)