Night Auditor - Colcord Hotel

Night Auditor Position at Colcord Hotel

At Colcord Hotel, a Curio Collection Hotel by Hilton, we blend historic elegance with modern luxury in the heart of downtown Oklahoma City. As the city's first skyscraper, our boutique hotel features 108 stylish guest rooms, the award-winning Flint Restaurant, and a commitment to personalized service and hospitality excellence. Curators at Colcord thrive in a culture-driven environment where history meets innovation, creating unforgettable experiences for every guest.

The Colcord Hotel is hiring for a Night Auditor.

You should join our team if you believe...

• That exceptional hospitality doesn't stop when the sun goes down.
• That every guest deserves the same warm, professional service at any hour.
• That a smooth overnight operation is essential to creating a great guest experience.
• That accuracy and attention to detail are just as important as a friendly smile.
• That the Front Office is responsible for creating a welcoming and secure environment for every guest.
• That every overnight interaction is an opportunity to create an UNMATCHED MOMENT.

You're a great fit for this role if you love...

• Welcoming guests, visitors, and Curators with genuine warmth and professionalism throughout the overnight shift.
• Registering guests with advance reservations efficiently and accurately.
• Assisting visitors looking for accommodations and helping meet their needs.
• Providing guests with helpful information about hotel services, amenities, and the surrounding area.
• Answering internal and external telephone calls, taking messages, and directing calls appropriately.
• Acting as the overnight reservation attendant and assisting guests with reservation needs.
• Answering guest questions and providing accurate, helpful information.
• Running end-of-day reports and reconciling information across hotel systems.
• Following accounting procedures carefully and ensuring overnight financial information is accurate.
• Maintaining proper guest key control and following hotel security procedures.
• Handling lost and found items according to hotel procedures.
• Remaining attentive and available to guests throughout the overnight shift.
• Responding to guest concerns professionally and helping resolve issues whenever possible.
• Communicating important information and overnight concerns to the appropriate leadership team.
• Following all Front Office, safety, security, accounting, and company policies and procedures.
• Remaining on-site and on duty during inclement weather until properly relieved by another Curator.

We're excited to have you join us because...

• You are naturally alert, dependable, and comfortable working independently during overnight hours.
• You genuinely enjoy helping people and creating positive guest experiences.
• You can remain calm, patient, and professional when assisting guests who may be upset or frustrated.
• You have strong attention to detail and understand the importance of accuracy when handling financial information and hotel systems.
• You are comfortable working with computers, printers, hotel systems, and various end-of-day reports.
• You have previous cashier or basic accounting experience and understand the importance of accurate transactions and reconciliation.
• You can manage multiple tasks while maintaining excellent guest service.
• You are comfortable working under pressure and can prioritize responsibilities effectively.
• You understand the importance of guest privacy, security, and proper key handling.
• You have a professional appearance and understand that you represent the hotel even during overnight hours.
• You are dependable and take pride in maintaining excellent attendance and punctuality.

Education and Experience

• Previous customer service experience preferred.
• Previous hotel, Front Office, Night Audit, cashier, or hospitality experience preferred.
• Basic accounting and cash-handling knowledge preferred.
• Ability to accurately operate computers, keyboards, printers, and hotel systems.
• Ability to learn and operate reservation and accounting systems.
• Strong verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• Ability to handle guest concerns with patience, empathy, and professionalism.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work independently during overnight hours.
• Ability to maintain excellent attendance and punctuality.
• Must be able to work the overnight shift, typically 11:00 PM7:00 AM, including weekends and holidays as needed.

Work Environment and Physical Requirements

• Ability to remain alert and attentive throughout the overnight shift.
• Ability to stand for extended periods throughout the shift.
• Ability to work in a Front Office environment that may include crowded or close-quarter spaces.
• Ability to work at a computer and use standard office equipment for extended periods.
• Ability to move throughout the Front Office and hotel as needed to assist guests and complete assigned duties.
• Ability to maintain professionalism and attentiveness during overnight hours.
• Ability to remain on-site and on duty during inclement weather until properly relieved, as required by business and operational needs.

Here's the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice.