Customs Entry Processing Team Lead

Job Title: Customs Entry Processing Team LeadJob Location: Laredo, TXDHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at We have an exciting opportunity for a CUSTOMS ENTRY PROCESSING TEAM LEAD to own and manage customer accounts’ daily operations. This position will be based at our Laredo, TX location. Overall Role PurposeLeads a team of Customs Operations Specialists performing the customs entriesDrives and monitors performance of the Customs Operations SpecialistsEnsures Customs clearance is completed in a timely and efficient mannerEnsures adherence to internal compliance standards and guidelinesSteers and monitors best-shored process elementsInteracts with Customer Service, Product, and Global Service Centers, if requiredKey activitiesDirects and coordinates a team of Customs Specialists in daily Operations activitiesEnsures all Customs entries are completed in a timely and efficient mannerSupports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team membersManages team productivity and develops initiatives for efficiency improvementsEnsures operational adherence to defined processing standardsOversees operational account management and ensures delivery against agreed scopeHandles escalations (e.g. dispute with internal/ external customers)Manages operational adherence to compliance standardsIdentifies training needs and opportunities to develop a highly skilled customs ops teamSteers and monitors best-shored process elementsInteracts with Customer Service, Product, and Global Service Centers, if requiredSkills / QualificationsExtensive knowledge of customs requirements and operational processing of customs activitiesLong-term experience and proven track record in the customs segmentFit for people management roleBrokerage license (if applicable)Proficient decision making skillsHigh degree of written, verbal and organizational skillsDiligent attention to detailsPay Range: $20.62 - $27.50/hr. (Based on Experience)Benefits (All Non-Union Employees)Compensation: Competitive base salary plus role dependent performance-based incentives.401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.Vision: Optional coverage for exams, frames, and contacts.Dental: Optional coverage for preventive, basic, and major services.Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.Why Join DHL Global Forwarding?At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.Equal Opportunity EmployerDHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.Work AuthorizationApplicants must be legally authorized to work in the United States.Visa sponsorship is not available for this role.#LI-RL2Job SummaryJob number: AV-361125