Information Technology Junior Support Specialist

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Job Title: Information Technology Junior Support Specialist -4268

Job Location: Aberdeen Proving Ground, Maryland 21010

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Information Technology (IT) Junior Support Specialist position and to join our team of qualified, diverse individuals.

As the IT support specialist, you must be able to assess and troubleshoot computer support problems and apply an understanding of computer software and hardware products and services to resolve the problems of users. The position aids users and organizations using computer software or equipment and will accurately diagnose problems and guide users through problem resolution. The specialist will set up, image or repair computer equipment and related devices, train users to use new computer hardware or software, including printing, installation, word processing, and email.

In addition, you will respond to phone, web, fax, and email requests for assistance using remote tools and automated trouble ticketing system and make site visits to provide touch labor. The specialist will provide technical assistance to computer users, answer questions or resolve computer problems for clients in person, or via telephone or electronically and provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Requirements:

Skills / Experience Required

• Complete the Network Enterprise Supported Command Integration Program (SCIP) hosted by the Network Enterprise Center (NEC) to receive elevated rights
• Obtain and maintain elevated rights including remote accessing employee computers
• Image computers and update computers with required post image software and updates
• Work the help desk and aid employees with a range of IT related issues
• Answering requests for aid via phone, MS Teams, email, VPN, Contracting Systems) in person
• Troubleshoot printers
• Physically and remotely troubleshoot and resolve hardware and software issues
• Provide users with hardware (Track and notify Logistics (G4) contractors will not assign Hardware equipment
• Submit IT Tickets to NEC and/or elevate/submit tickets to AESD, DISA or others depending upon the type of issue
• Swap out or change employee computers including data transfers and setup computers

Education / Certifications

• High School diploma
• 1-2+ years in an IT/help desk role or within customer service
• Background Investigation Requirement: National Agency Check with Local Agency and Credit Checks (ANACI)
• Possess certification following DoD 8570.1
• (1) Information Assurance Technician (IAT) Level 2 certification, AND
• (2) Information Assurance Manager (IAM) Level 1 Certification.

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Tuition reimbursement
• Paid Federal Holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

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