IT Engineer I

Job Description

Work with management and Enterprise IT to resolve complex business, computer system and data communication problems; provide specialized problem solving and problem resolution skills.

Responsibilities

• Install, upgrade and maintain technology hardware and software products
• Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to IT Change Control Process
• Administer and control updates/changes to production programs, files and databases
• Recommend application design changes to management and Enterprise IT to maximize resources
• Provide first- or second-level problem determination/isolation and recovery support for computer systems
• Update, direct and escalate problems for final resolution. Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to management
• Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters for peak system performance
• Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements
• Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements
• Assist in planning by communication with project/product teams, clients and vendors
• Recommend changes for improved system implementations/modifications
• Adhere to system management criteria, policies and procedures
• Ensure established enterprise standards are followed and enforced during system implementations
• Ensure that the infrastructure resources meet committed user expectations, including projects for future usage and growth
• Provide consistent support for existing infrastructure and programs. Update and adjust service, product and support as needed
• Analyze infrastructure for evidence of unsatisfactory or unusual operating conditions
• Build knowledge of products and direction through vendor interaction
• Appropriately leverage vendor resources to efficiently resolve issues

WAGE : $19.00 - $23.00 an hour

Qualifications

Associate's degree in a computer science-related field, or equivalent experience in a multiple Host Platform technical support environment in a technical support environment, supporting multiple high-end computer systems.


QUALIFICATIONS:

General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards and various types of computer terminal equipment.