Aftermarket Operations Director

Job Description

Job Description

As the Aftermarket Operations Director, you will provide strategic leadership for Butler Machinery's Service Operations, Warranty, and Technical Services functions. This role is responsible for driving operational excellence, supporting continuous improvement initiatives, strengthening manufacturer partnerships, and enhancing the overall performance of our Parts and Service organizations. The Aftermarket Operations Director plays a key role in delivering exceptional customer experiences while supporting the long-term growth and success of the business.

• A generous pension plan with 10% guaranteed company contributions plus up to 5% discretionary contributions annually once eligibility requirements are met—without requiring employee contributions.
• Eligibility for the Bonus Incentive Plan .

Responsibilities :

• Lead and develop the Corporate Service Support teams, including Technical Communicators, Warranty, and Service Operations.
• Provide strategic leadership and operational direction to support Parts and Service performance, customer satisfaction, and continuous improvement initiatives.
• Collaborate with branch leadership, executive leadership, and manufacturer partners to identify opportunities, resolve challenges, and drive business performance.
• Develop and implement operational strategies, programs, and processes that support organizational goals and aftermarket growth initiatives.
• Monitor and analyze operational, financial, customer satisfaction, and supplier performance metrics to identify trends and recommend improvement opportunities.
• Support pricing strategies and business decisions related to labor rates, service programs, contracts, and other aftermarket offerings.
• Partner with Caterpillar, AGCO, and other vendor representatives to support warranty recovery, service excellence initiatives, product performance improvement, and implementation of new programs.
• Lead organizational efforts related to manufacturer excellence programs and strategic aftermarket initiatives, including performance monitoring and reporting.
• Provide leadership, coaching, and performance management to team members while fostering a culture of accountability, engagement, and continuous development.
• Support cross-functional projects and organizational initiatives that drive operational efficiency, customer experience, and business growth.
• Works within and promotes vision, mission and values of BMC.
• Performs other duties as assigned. 

Supervisory Duties :

• Organizes, communicates and delegates responsibilities and priorities to subordinates.
• Encourages and monitors career development providing technical training, coaching and expertise as needed.
• Ensures compliance of employees’ performance standards through coaching, counseling and conducting performance reviews as needed, but no less than annually.
• Provides regular and timely feedback that recognizes employee performance, motivates employees and promotes self-development.

Required Qualifications :

• Bachelor's degree in a business-related field preferred, or equivalent combination of experience, training/or education.
• 3 + years of service, parts, sales or rental management experience or equivalent industry experience
• Experience leading, developing, and mentoring high-performing teams.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities and initiatives.
• Proficiency with Microsoft Office and business reporting systems.

Preferred Qualifications :

• Experience within the construction, agriculture, heavy equipment, or dealership industries.
• Experience working with manufacturer programs, warranty administration, and product support operations.
• Experience utilizing operational, financial, and customer satisfaction metrics to drive business performance.

Skills for Success :

• Ability to lead, coach, and develop others.
• Strong business partnering mindset and collaborative approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to analyze data, identify trends, and translate insights into actionable business strategies.
• Comfortable navigating ambiguity, resolving complex challenges, and driving change in a fast-paced environment.
• Continuous improvement mindset with a focus on efficiency, process optimization, and long-term business growth.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to grow a career with our team, here are some things we offer in our full benefits package: 

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year 
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options 
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage 
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching 
• SmartDollar – employer paid financial planning program 
• Legal Shield/ID Shield products 
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE / Vet / Disability 

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