Director of Housekeeping

Director of Housekeeping Location: New York City, NY Compensation: USD $105,000.00 – $115,000.00 per year (yearly) Overview The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department is attentive, friendly, efficient, and courteous, providing all guests with quality service and a clean, safe environment throughout their stay while efficiently managing expenses and maximizing service levels. Responsibilities Motivate, coach, counsel, and discipline all Housekeeping personnel according to Highgate Hotel SOPs. Ensure compliance with Standard of the Week training and Highgate Hotel training steps. Establish and maintain a regularly scheduled cleaning program and detailed checklists for each position. Maintain and control all housekeeping equipment. Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Conduct monthly guest supplies and cleaning supplies inventories. Ensure large guest‑room turns are managed efficiently. Maintain consistency with departmental opening and closing procedures. Manage vendor contracts (e.g., dry cleaners, window washers). Prepare and conduct Housekeeping interviews and follow hiring procedures per Highgate SOPs. Develop employee morale and provide training for Housekeeping personnel. Inspect rooms daily, with supervisors inspecting a portion daily. Inspect all VIP rooms prior to arrival. Ensure public areas, guest rooms, and back‑of‑house areas meet Highgate standards. Maintain required supplies in Housekeeping and Laundry; order monthly or quarterly. Conduct monthly and quarterly Housekeeping inventories on time. Ensure guest privacy and security by following Highgate procedures. Monitor work orders, submit to Engineering, and follow up to ensure completion. Conduct pre‑shift meetings for room attendants and housemen. Balance and clear room status nightly; reconcile the PM housekeeping report with the PMS room status report. Review Housekeeping staff’s worked hours for payroll; submit to Accounting on time. Prepare staff schedules based on business forecast, payroll budget, and productivity requirements. Maintain SOPs for purchase orders, invoicing, and checkbook accounting. Maintain professional relationships and open communication with managers, employees, and other departments. Implement Highgate policies and house rules; understand hospitality terms. Ensure sign‑off of Service Standards by position competencies. Carry a pager at all times; operate pagers and radios efficiently and professionally. Manage and organize large turn days (including group check‑ins/check‑outs). Monitor out‑of‑order, out‑of‑service, discreet, and show rooms. Maintain constant communication with Guest Services. Monitor and act on special requests (VIPs, special needs rooms, connecting rooms). Maintain Lost and Found procedures and policies. Establish and maintain a key‑control system. Participate in monthly Highgate team meetings. Focus the department on its role in contributing to Medallia Scores. Monitor all VIPs, special guests, and special requests. Review Housekeeping log book and Guest Request log daily. Qualifications At least 3 years of progressive experience in a hotel or related field; or a 4‑year college degree and at least 1 year of related experience; or a 2‑year college degree and 2+ years of related experience. Supervisory experience required. Proficient with MS Word and MS Excel. Long hours sometimes required. Medium work – Exerting up to 50 lbs of force occasionally, and/or up to 20 lbs frequently to lift, carry, push, pull, or move objects. Effective verbal and written communication with all levels of employees and guests; friendly, courteous, service‑oriented. Effective at listening, understanding, and clarifying concerns raised by employees and guests. Can multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous manner. Attend all hotel‑required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate standards. Maintain high standards of personal appearance, grooming, and nametag wear. Comply with Highgate standards and regulations to ensure safe, efficient operations. Maximize productivity, identify problem areas, and assist in implementing solutions. Effectively handle problems, including anticipation, prevention, identification, and resolution. Understand and evaluate complex information and data from various sources to meet objectives. Maintain confidentiality of information. Perform other duties as requested by management. #J-18808-Ljbffr