Student Care Manager

Job Description

Job Description

Description:

The Position Description below is intended to describe the general nature and level of work being performed by people assigned to this job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the discretion of supervisors.

FLSA: Exempt

JOB TITLE: Student Care Manager

DEPARTMENT:

REPORTS TO: Institute Director

Position Summary

As a Student Care Manager at Be Aveda Institutes, you play a vital role in supporting students throughout their educational journey—from enrollment through graduation, licensure, and career placement.

This position focuses on student success, compliance, and career readiness. Through attendance monitoring, record management, and alumni engagement, you help ensure students remain on track to graduate and successfully enter the beauty industry.

By maintaining accurate records, supporting accreditation requirements, and guiding students through licensure and employment opportunities, you help uphold the educational standards associated with the Aveda learning experience.

CORE RESPONSIBILITIES OF THE ROLE & “OUR WHY”

· Manage and mentor students to maintain a minimum attendance rate of 90% by documenting and coaching for improvement

o Our Why: Consistent attendance is critical for students to successfully complete their program, graduate on time, and pass their licensure exam on their first attempt.

· Plan and host career fairs, graduations, and other student-focused events

o Our Why: These events help strengthen the institute culture while supporting students in building industry relationships and exploring employment opportunities while still in school.

· Manage student placement and alumni relations

o Our Why: Supporting students after graduation helps ensure they are working in the industry while maintaining accreditation outcomes. Alumni communication continues until students are licensed and successfully placed.

· Monitor and maintain student records within all CPMS systems

o Our Why: Accurate documentation ensures compliance with regulatory requirements and maintains the integrity of each student’s academic record.

· Collaborate with the collections team to track and clear students from financial holds

o Our Why: Students must remain in good financial standing in order to progress through their program and graduate successfully.

· Maintain accurate data entry of student grades

o Our Why: Students must meet academic standards to progress throughout their program and ultimately graduate.

· Submit licensure applications for all graduating students and follow up on exam results

o Our Why: Timely submission of applications helps ensure students can move quickly into licensure and industry employment following graduation.

· Audit student files to ensure compliance standards are met for accreditation review

o Our Why: Maintaining accurate and complete files supports successful quarterly and annual accreditation audits conducted by NACCAS.

PROFESSIONAL STANDARDS

Dress Code Expectations:

• All black, professional attire that reflects the Aveda brand
• Maintain clean, styled hair, subtle makeup, and professional grooming. Remember – we are in the beauty industry, we must hold ourselves to a high standard that reflects such.
• Nametag must be worn at all times and should remain clean

Attendance Expectations:

• Arrive on time, ready to contribute to a seamless guest and student experience
• Adhere to scheduled shifts and communicate proactively for any absences – see call out protocol

TRAINING OVERVIEW & GROWTH OPPORTUNITIES

• Initial onboarding will include training modules covering student record systems, compliance standards, accreditation expectations, and placement reporting
• Ongoing development includes student services leadership, compliance training & support regionally, career placement strategies
• Opportunities to advance include Regional Training roles, Corporate operations roles

Minimum Requirements:

• Detail oriented
• Excellent verbal & written communication, and strong organization skills.
• Must have good follow-up skills and be very organized.
• Advanced proficiency in Excel preferred.
• Excellent computer skills with Word and Outlook
• Flexible to work evening and weekends for special events.

Supervisory Responsibilities:

There are no supervisory responsibilities for this position.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; talk or hear; and smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move from 10 to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in a variety of environments.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.