Customer Service Representative - State Farm Agent Team Member

Responsive recruiter


Replies within 24 hours


Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: I've been with State Farm since 2006 and opened our first office in Clackamas, OR in April 2011. Since then, we've grown into a strong team of eight full-time team members who take pride in delivering exceptional service and supporting one another every day.

My journey with State Farm started early - I worked part-time as a team member during summer and holiday breaks while in school, then full-time after graduating, and was selected to become an agent at age 24. I earned my degree in Business Finance from Washington State University, and that foundation has helped shape how I run and grow the agency today.

Outside of work, I enjoy staying active and spending time with my family. I coach my daughter's soccer team, love getting out to the ski slopes in the winter, and enjoy following sports year-round. I'm also involved in my church, where I volunteer in the kids ministry.

For our team, we offer paid time off, health and dental plans, a retirement plan, and reimbursement for licensing costs. We also provide opportunities for additional paid licensing, certifications, and ongoing training to support long-term growth. Beyond the benefits, we enjoy occasional team happy hours, often paired with fun activities or games to stay connected and celebrate together.

Our culture is collaborative, supportive, and growth-focused. We're committed to investing in our team's success while maintaining a positive and engaging work environment. If you're looking for a place where you can grow, feel connected, and be part of a team that truly enjoys working together, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Ryan Paulson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $55,000.00 per year


We're Hiring!

We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Ryan Paulson - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Clackamas & Vancouver.
• Our office is open 9am-5pm.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• I am a proud graduate of Washington State University.
• We currently have 8 team members at our agency.
• We have 50+ years of combined insurance experience in our office.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and New Agent Program Qualifier
• Additional languages spoken: Spanish

Apply now and let us put you on the path to success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.