Guest Services Team Member | Part-Time | Charleston Coliseum and Convention Center

Guest Services Team Member

As a Guest Services Team Member, you will play a vital role in creating a welcoming and enjoyable experience for guests at events, such as concerts, theater productions, tradeshows or sports events. Your primary responsibility is to assist and guide guests, ensuring their comfort and safety throughout the event. This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in high-pressure situations. Guest Services Team Member play a crucial role in ensuring a positive and memorable experience for guests at events.

This role will pay a starting hourly rate of $11.25-$12.50

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

Evergreen role: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Greeting Guests: Welcome guests as they arrive at the venue, providing friendly and courteous assistance.
• Ticket Checking: Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.
• Assisting Guests: Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.
• Crowd Management: Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
• Emergency Response: Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.
• Enforcement of Rules: Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.
• Coordinating with Staff: Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.
• Customer Service: Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.
• Assisting Performers or Presenters: Assist performers or presenters with directions, seating arrangements, or other requests as needed.
• Post-Event Duties: Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.
• Adherence to Policies: Adhere to venue policies, procedures, and safety regulations at all times.
• Perform other duties as assigned.

Qualifications

• High School Diploma or G.E.D.
• 1 to 2 years of related experience
• Ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Previous experience in a customer service-based industry is preferred
• Previous experience within a sports, entertainment, or related field is preferred
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Extensive time spent with moderate to loud noises.
• Frequent bending, standing for long periods of time and walking of the building.