Director of Marketplace Operations & Growth

Job Description

Job Description

Director of Marketplace Operations & Growth

New York City | Hybrid (3 Days Onsite / 2 Days Remote)

$190K–$220K + Bonus

 

Position Overview

A growing multi-brand eCommerce organization is seeking a Director of Marketplace Operations & Growth to oversee and scale its business across multiple online marketplaces.

This role leads 3 managers and an 10+ person team, including overseas resources , with responsibility for marketplace operations, revenue, and net profit across 20,000+ SKUs .

The ideal candidate is an operations-first marketplace leader who understands how to develop and grow marketplace channels . This person will identify opportunities, use data to determine where to focus, and ensure the teams responsible for execution are aligned and accountable for results. We are looking for someone who understands the full marketplace engine and knows how to use strong operations to drive growth.

The Ideal Candidate

• Proven marketplace operations leader with experience managing managers

• Understands how to develop, launch, and scale marketplace channels

• Experience operating across multiple marketplaces and large SKU catalogs

• Strong understanding of listings, catalog, inventory, pricing, promotions, account health, and marketplace performance

• Uses reporting and data to identify opportunities, diagnose underperformance, and prioritize resources

• Technically fluent in marketplace feeds, integrations, APIs, and related systems

• Commercially minded with a strong understanding of how marketplace operations drive sales and net profit

• Hands-on, decisive leader who delegates effectively and drives accountability

Key Responsibilities

• Lead 3 marketplace departments and their managers , aligning teams around operational, revenue, and profitability goals

• Oversee marketplace performance across 20,000+ SKUs and multiple platforms

• Develop existing marketplace channels and identify opportunities to expand onto new platforms

• Drive revenue and net profit by improving marketplace execution and identifying where to invest

• Establish reporting, KPIs, and benchmarks to create visibility across marketplaces, SKUs, and teams

• Ensure listings, catalog, inventory, pricing, promotions, and marketplace processes support growth

• Oversee technical and operational issues affecting SKU availability or marketplace performance

• Identify bottlenecks, delegate ownership, and hold managers accountable through resolution

• Provide the COO with clear visibility into performance, priorities, and growth opportunities

Qualifications

• Significant hands-on marketplace/eCommerce operations experience

• Experience managing managers and cross-functional teams

• Demonstrated success developing and growing marketplace channels

• Experience across platforms such as Amazon Seller, Walmart Marketplace, eBay, and other third-party marketplaces

• Experience managing high-volume SKU/catalog operations

• Strong analytical, reporting, technical, and problem-solving capabilities

• Demonstrated ability to translate marketplace opportunities into measurable revenue and profitability growth

 

Apply now: email your resume to View email address on us.fitly.work