Retail Branch Manager

Retail Branch Manager North Star Community Credit Union Minot AFB, North Dakota, United States About this position Retail Branch Manager – Minot AFB Branch North Star Community Credit Union North Star Community Credit Union is seeking an experienced, service-driven Retail Branch Manager to lead operations at our Minot AFB branch. This is an exciting opportunity to manage a high-performing team, drive growth, and provide exceptional service to our members in a military and local community environment. Position Summary The Retail Branch Manager is responsible for overseeing all branch operations to meet organizational, financial, and service goals. You will lead and develop branch staff, ensure operational excellence, and provide high-quality service across transactions, lending, and new accounts. Key Responsibilities Lead daily branch operations and ensure performance meets established goals Hire, coach, train, and evaluate branch staff to build a motivated, high-performing team Monitor branch activity including transactions, loan volume, sales, and new accounts Schedule staff to ensure efficient and consistent service delivery Resolve complex member concerns and account issues Prepare and submit branch reports, budgets, and operational updates Ensure compliance with credit union policies, procedures, and regulations Underwrite and approve loans within assigned authority Promote a strong sales culture and coach employees on cross-selling opportunities Maintain branch security, safety, and internal controls Represent the branch in the community and foster relationships with local organizations Qualifications Experience 3–5 years of leadership experience in credit union, or financial services Education Associate degree OR equivalent combination of education, certifications, or specialized training Skills & Abilities Strong leadership, coaching, and team development skills Excellent communication and relationship-building abilities Ability to drive results and promote a sales culture Professionalism, integrity, and strong problem-solving skills Certifications & Requirements NMLS registration within 2 months of hire FiCEP certification within 6 months Insurance License within 9 months Why Join North Star at Minot AFB? Serve a unique community including military members and local families Lead a dedicated team that values service, growth, and collaboration Opportunities for professional development and career advancement Supportive leadership and a strong organizational culture Salary is paid based on experience #J-18808-Ljbffr