IT Systems Administrator

IT Systems AdministratorOur Job Corps programs provide life-changing services that help young people succeed in school, obtain good jobs, excel in their chosen fields, and serve as contributing members of their communities. We accomplish this through an intense commitment to safety, quality service, excellence, and partnerships.Job DescriptionDiagnose and resolve IT issues efficiently while delivering exceptional service.Providing entry-level technical assistance to end-users.Answer incoming IT support related calls from the staff and aim to resolve these tickets over the phone or MS TEAMS.Escalate complex problems to City of New Orleans and/or Equus corporate IT departments accordingly.Submit and respond to IT-related request tickets.Perform basic troubleshooting and setup for computers and mobile devices.Install software as approved and directed.Manage inventory of tech equipment.Other projects as assigned.QualificationsSkills and Qualifications:An associate degree in an information technology related field or equivalent experience.1-3 years of experience in a helpdesk, desktop, or network related role.Experience in providing technical support to customers remotely.Ability to diagnose and troubleshoot technical problems remotely.Excellent communication and interpersonal skills.Attention to detail and accuracy.Ability to work independently and as part of a team.Ability to prioritize and manage multiple tasks.Excellent customer service skills.Experience with Azure and other Microsoft products preferred.Certifications in Azure, PC hardware and network preferred.All your information will be kept confidential according to EEO guidelines.Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.