Bilingual Tech Support Specialist

Salary: $41,600 - 62,400 per year Requirements:

• We prefer relevant experience, though it is not required.
• We require an AA or BS degree in a computer-related field, or 2+ years of equivalent work experience.
• We look for strong attention to detail and the ability to identify discrepancies.
• We need working knowledge of basic computer hardware and network configuration.
• We expect strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues efficiently.
• We value the ability to collaborate effectively with a team and also work independently with initiative.
• We require English plus Chinese Mandarin or Cantonese communication skills.
• Experience with restaurant POS and online ordering systems is a plus.
• We need flexibility to travel to local client sites as needed.

• Install, maintain, replace, and repair point of sale systems, including hardware and software, for restaurants, retail, and grocery businesses.
• Provide training and technical support to clients on POS systems, networks, printers, and general operations, both remotely and on-site.
• Set up and configure online ordering systems for clients, including business account management, basic website design, and integration.
• Keep ongoing communication with clients and provide professional, courteous status updates on issues.
• Escalate and coordinate advanced technical issues with managers and software engineers promptly.
• Conduct POS demonstrations tailored to customer needs and requirements.
• Maintain accurate records of work completed and parts used in the ticketing tool, CRM platform, and inventory management system.
• Assist the development team with end-user testing by documenting feedback and identifying improvement areas.
• Work both as part of a team and independently.
• Perform other assigned duties as needed.

• CRM
• Hardware
• Support
• Network

More:

We are hiring for a full-time, in-person role with competitive hourly pay of $20.00 to $30.00, plus bonus opportunities. Our benefits package includes 401(k), 401(k) matching, dental insurance, flexible scheduling, health insurance, paid time off, and vision insurance. The role involves supporting restaurant, retail, and grocery clients with POS and online ordering systems, and includes local travel to client sites as needed.

last updated 37 week of 2026