Community Strategist

About the Role As our Community Strategist, you will support community management for a global telecom brand, helping to develop strategic approaches for audience growth, crafting custom 1:1 responses and content for audience engagement, and achieving maximum impact of the overarching brand story. You will create bold community-based social strategies, ideas and frameworks for clients, stay on top of trending content and audience behaviors to inform opportunistic content and strategies, and work collaboratively with teams to deliver an end-to-end integrated approach that pulls together creative, media and data expertise for nimble, result-driven campaigns on social channels. This is a hybrid role based in New York. What You'll Do Maintain a strong understanding of social platforms and how communities engage on social to support the social team with more engaging content. Contribute to unplanned/opportunistic culturally and community-relevant content. Support community first tactics including proactive & reactive engagements, S&D, real-time, influencer coordination, and UGC. Manage and own the content publishing process: scheduling, coordination of complex content calendars, and QC of live posts. Interact with client teams, including marketing and operations, regularly. Support building social and creative briefs and coordinate with interdisciplinary teams to prepare well-informed community management strategies around cultural moments. Navigate crisis communication execution as needed. Monitor social media platforms and respond to and, when necessary, escape audience comments (this could include, but is not limited to: Facebook, Threads, Instagram, Messenger, TikTok, X, and YouTube). Collaborate with analysts and media planners to report on channel results – community specific data. Keep up to date and provide recommendations on cultural events, news stories, and social trends that may impact audience interaction with our clients' brands. What You'll Need 1‑3 years of experience in social marketing and/or community management. Experience leveraging social publishing tools/platforms such as Brandwatch, Khoros, Sprinklr, etc. Experience and confidence as a social and community copywriter. A growth mindset to learn the client's business and connect business challenges with community strategies and tactics. Ability to work effectively, proactively, and seamlessly within an integrated agency team. Superior communication, organizational and time‑management skills with a proven ability to independently manage multiple priorities in a fast‑paced environment. Analytical skills and spreadsheet capabilities to track and share community‑based insights. Client‑facing experience with a comfort level for engaging with key senior decision‑makers from both the client and agency sides. How We'll Support You Ogilvy celebrates its people fully, enthusiastically and unhesitatingly. We’ll empower you with the tools you need to succeed, give you the autonomy to seek out new paths and better ways of doing things, and support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. We provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates. Ogilvy is an equal‑opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at View email address on click.appcast.io. Please note that this contact is only for candidates who are requesting accommodation; emails for other purposes, including application status requests, will not receive a response. #J-18808-Ljbffr The Ogilvy Group