Sr Staff Outbound Product Manager - AI Assistant

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. At Moveworks, we’re building the most advanced enterprise AI platform in the world — combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. As an Outbound Product Manager, you’ll play a key role in shaping the future of our AI Assistant, used by millions of employees around the world. Our mission is to win the Front Door by being a daily assistant for all employees. The Role As a Sr. Staff Outbound Product Manager, you will be responsible for the market success of our Assistant portfolio, including EmployeeWorks: shaping the narrative, ensuring deployments are repeatable, enabling the field and partners, to drive adoption and growth. What You'll Do: - Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management). - Help with defining and testing “GA readiness” for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks. - Lead adoption efforts for new capabilities and major integrations, including announcements, release notes, demo assets, and internal enablement.

- Lead early access programs to gather feedback and validate new product capabilities. - Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams. - Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides. - Define and drive adoption and success metrics for the Assistant. - Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs. - Manage community engagement and create content that drives interest and success. To succeed in this role you have: - 10+ years in Product Management, Product Marketing, Solutions, Partner Success, or a hybrid PM/PMM role—ideally with enterprise SaaS and platform/integration products. - Demonstrated experience shipping and scaling integrations/connectors, platform ecosystems, or developer/admin-facing features. - Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and admin UX. - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. - Ability to craft crisp narratives and practical enablement: you can write the pitch, build the deck, and equip teams to win. - Comfort working cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal. - Analytical approach to adoption: you define metrics, instrument success, and make data-informed recommendations. - Excellent written and verbal communication; ability to simplify complexity without losing technical truth. - Strong sense of accountability, with the ability to influence, lead, and execute effectively.