Chart Builder

Job Description

Job Description

Job Title: Chart Builder Job Description

The Chart Builder will be responsible for handling and routing incoming calls, messages, and patient inquiries related to biologic medications. The role involves assisting with outbound patient calls regarding appointments, medication status, insurance information, and other non-clinical needs. The Chart Builder will also prepare biologic consent forms, verify demographic and insurance information, and maintain biologic-related documentation in electronic medical records.

• Answer and route incoming calls, messages, and patient inquiries related to biologic medications.
• Assist with outbound patient calls regarding appointments, medication status, insurance information, and other non-clinical needs.
• Prepare biologic consent forms and ensure required information is complete before appointments.
• Verify that demographic and insurance information is current and notify appropriate staff of discrepancies or changes.
• Scan, upload, and maintain biologics-related documentation in the patient's electronic medical record.
• Monitor incoming faxes, electronic messages, and correspondence and route items to the appropriate team member.
• Follow up with specialty pharmacies regarding prescription status, shipment status, refill needs, and other outstanding items.
• Assist with coordinating medication deliveries and documenting shipment information.
• Track medications received for upcoming patient appointments and alert the appropriate team member of potential issues.
• Identify patients with upcoming appointments who may have missing medication, consent, insurance, or documentation requirements.
• Assist with scheduling and rescheduling biologic injection appointments according to department scheduling guidelines.
• Support patient assistance program paperwork by collecting signatures, insurance cards, income documentation, or other required information.
• Perform routine audits of patient records and department tracking systems for missing or incomplete information.

• Strong data entry skills and 2 years experience with EMR or EHR systems (Cerner a plus).
• Ability to gather, verify, and update patient demographic information accurately.
• Knowledge of medical terminology.
• Knowledge of proper spelling, grammar, and punctuation for accurate documentation.
• Ability to prioritize tasks and coordinate work activities effectively.
• Ability to work collaboratively with physicians, staff, and patients.
• Strong attention to detail and organizational skills.
• Commitment to maintaining quality, accuracy, and confidentiality of patient information.
• Ability to understand, support, and comply with company policies, procedures, and standards of business ethics and conduct.
• Strong customer service and communication skills.
• Ability to manage multiple responsibilities in a fast-paced healthcare environment.

• Previous experience in a medical office, call center, or healthcare administrative role preferred.
• Experience with electronic medical record systems preferred.

This position operates in an office setting with standard working hours from Monday to Friday, 8:00 AM to 4:30 PM, with some flexibility. The role offers benefits such as 401(k), dental insurance, health insurance, paid time off, and vision insurance.

This is a Contract position based out of Knoxville, TN.

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Knoxville,TN.

This position is anticipated to close on Oct 7, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.