Patient Service Coordinator PRN

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Patient Service Coordinator PRN

ABOUT US

Blue Cloud is the nations largest pediatric Ambulatory Surgery Center (ASC) company specializing in dental restorative and exodontia procedures for pediatric and special needs patients under general anesthesia. As a mission-driven organization we are committed to providing safe high-quality and accessible care while helping reduce costs for families and payors.

Blue Clouds ASC-based model offers an exceptional working environment supported by a close-knit surgical team of Dentists Anesthesiologists Registered Nurses Registered Dental Assistants and other dedicated healthcare professionals. We would welcome the opportunity to discuss these positions in greater detail and explore how Blue Cloud can become a meaningful part of the important work you do.

OUR VISION & VALUES

At Blue Cloud our vision is to be the leader in safety and quality for pediatric dental patients receiving care in a surgery center environment. Our core values guide the decisions of our talented team every day shaping how we care for our patients support their families and work together toward achieving that vision.

1. We cheerfully work hard.
2. We are individually empathetic.
3. We keep our commitments.

ABOUT YOU

You demonstrate a strong work ethic a positive attitude and a genuine commitment to delivering exceptional patient care. You thrive in a fast-paced team-oriented environment and are dedicated to supporting a culture of collaboration professionalism and excellence. You value working alongside others to ensure every patient receives the highest quality care and service throughout their experience with the Surgery Center.

ESSENTIAL FUNCTIONS

The Patient Service Coordinator serves as the first point of contact for patients families and visitors delivering exceptional customer service and ensuring a positive patient experience. This role is responsible for patient registration appointment scheduling insurance and demographic verification and the completion of required forms and documentation. The Patient Service Coordinator works closely with patients providers and clinical staff to facilitate efficient office operations maintain accurate records and support seamless patient care from registration through discharge.

Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

Duties and Responsibilities

• Serve as the primary front desk representative and first point of contact for patients families and visitors.
• Deliver exceptional customer service by providing professional courteous and timely assistance during every patient interaction.
• Welcome patients facilitate registration collect required documentation and address questions or concerns to ensure a positive patient experience.
• Manage daily schedules and verify that all required paperwork authorizations and pre-appointment requirements are completed prior to the date of service.
• Obtain verify and update patient demographic insurance and contact information with accuracy.
• Process insurance verifications collect copayments deductibles and other patient financial responsibilities and assist with anesthesia billing requirements as applicable.
• Maintain clear and effective communication with patients providers management and facility staff regarding scheduling updates and patient needs.
• Escalate patient concerns service issues or complex inquiries to the appropriate team member or department for resolution.
• Prepare and distribute procedure-related documentation and correspondence to referring providers and other authorized parties.
• Maintain accurate patient records and documentation in accordance with organizational policies and procedures.
• Support a positive collaborative work environment and contribute to overall team success.
• Assist with maintaining a clean organized and welcoming reception and waiting area in accordance with infection control standards.
• Generate reports and provide information requested by management while proactively communicating operational concerns.
• Comply with all HIPAA requirements federal and state regulations company policies and Blue Clouds Code of Conduct and Compliance Program.
• Participate in required training meetings and continuing education activities to stay current on workflows services systems and organizational updates.

Competency

• Communication Proficiency
• Detail Oriented
• Ethical Conduct
• Collaboration
• Quality Improvement
• Stress Management/Composure
• Customer/Client Focus
• Discretion
• Problem Solving/Analysis

POSITION REQUIREMENTS

• High school diploma or equivalent required.
• One to three years of customer service experience in a high-volume medical dental or healthcare office environment preferred.
• Strong critical thinking problem-solving and analytical skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills with a professional and patient-focused approach.
• Proficiency in Microsoft Office applications including Word Excel and other office technology systems.

PREFERRED QUALIFICATIONS

• Previous experience working in a patient care healthcare medical or dental office environment preferred.
• Bilingual in English and Spanish with the ability to communicate effectively with a diverse patient population.

BENEFITS

• 401(k) retirement plan with company matching contributions.
• Enjoy a work schedule with no on-call responsibilities no weekend shifts and no holiday requirements allowing for excellent work-life balance.

EQUAL EMPLOYMENT OPPORTUNITY

Blue Cloud is an equal opportunity employer. Consistent with applicable federal state and local laws we provide equal employment opportunities to all qualified applicants and employees without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable law.

Blue Cloud is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. Applicants who require assistance or accommodation may request sup

Required Experience:

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