Medical Assistant

Description

The Medical Assistant plays a key role in supporting the delivery of high-quality, patient-centered care in a fast-paced, multispecialty outpatient clinic setting. As an integral member of the healthcare team, this entry-level position assists clinical staff in ensuring the efficient flow of services and continuity of care. Under the supervision of the Licensed Practical Nurse (LPN), Registered Nurse (RN), Nurse Manager(s), and Director of Nursing (DON), the Medical Assistant performs a variety of clinical and administrative tasks to facilitate patient visits and treatment.

This role serves as a primary point of contact for patients and their families, helping to introduce them into the healthcare system and acting as a liaison between patients and providers. Responsibilities include preparing patients for exams, collecting vital signs and health information, maintaining accurate documentation, and supporting care coordination across multiple specialties. The Medical Assistant contributes to a welcoming and organized environment that reflects the mission and values of the organization.

DUTIES AND RESPONSIBILITIES

All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining company standards:

• Appropriately obtain and record patient’s full vital signs, height, weight, head circumference and performs hearing and vision screenings.
• Obtain patient histories.
• Obtain health and developmental screens using provided assessment tools.
• Obtain pre-authorizations and prior authorizations.
• Maintain order, readiness, and cleanliness of all exam rooms per Occupational Safety and Health Administration (OSHA) standards.
• Administers injections and medications as ordered by a provider.
• Performs routine venipuncture, with supervision by provider.
• Perform Clinical Laboratory Improvement Amendments (CLIA) waived tests such as urine analysis, blood glucose, hematocrit, strep screening, flu screening, urine pregnancy test, gram stain, wet mount, OC culture, tuberculosis (TB) tine test, electrocardiogram (EKG), and Pap smear preparation.
• Routine and special culture preparation for off-site testing.
• Performing suture/staple removal per provider orders.
• Maintain order and cleanliness of bathroom.
• Clean and sterilize equipment and instruments using the autoclave.
• Assist the nursing leadership in maintaining inventory of all medical equipment and stock supplies as needed.
• Maintain logs on specified lab results as required for the Quality Improvement Committee.
• Follow protocols (as implemented) for clinical measures in given specialty area.
• Knowledge of rules, regulations, organization policies, procedures and capable of communicating the above on the patient’s level as necessary.
• Be familiar with the emergency crash cart and participating in medical and other emergencies.
• Assist in maintaining OSHA and CLIA regulations for MedCura Health.
• Participates in conferences and meetings as necessary. Participates in any pertinent in-service education planned by the organization to improve job performance.
• Collaborates with the LPN, RN, Nurse Leadership, and Chief Medical Officer to support and implement planned initiatives aimed at enhancing the quality of nursing care within the department.
• Provide clinical support coverage to the family medicine, pediatric, and specialty providers.
• Promote harmonious working relationships and favorable attitudes among the health care team.
• Supports and adheres to administrative and nursing services policies and procedures.
• Adheres to the organization's established dress code and appearance standards to maintain a professional and welcoming environment.
• Protects the privacy and confidentiality of all patient information in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations and organizational policies.
• Accommodates coverage during lunch periods or when immediate assistance is needed.
• Demonstrates reliability by consistently arriving to work on time and adhering to the assigned schedule.
• Other duties as may be assigned.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Maintain a clean and organized work environment.
• Observe and enforce all company policies, rules, and safety practices.
• Ensure excellent service standards and maintain high customer satisfaction with all internal and external MedCura Health customers.

WORKING CONDITIONS

This job operates in a healthcare setting. This role requires regular walking to various locations around the clinic. This role also routinely encounters patients who may have contagious illnesses.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position. Standard hours are Monday through Friday, 8:00 AM to 5:00 PM. However, the organization operates extended hours from 11:00 AM to 8:00 PM on weekdays and 8:00 AM to 5:00 PM on Saturdays. Occasional evening and weekend work may be required based on operational needs and job responsibilities.

Requirements

SAFETY & ERGONOMIC REQUIREMENTS

• Must always practice safe work practices and report any unsafe conditions immediately.
• Attend and participate in all required safety trainings.
• Participate in daily ergonomic stretches and follow all ergonomic requirements of the position.
• Follow all personal dress requirements according to the established dress code and safety requirements.

EXPERIENCE REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Skills

• High school diploma or equivalent.
• Graduate of an accredited medical assistant program.
• Current medical assistant certification or registration preferred.
• At least two (2) years of clinical experience in an outpatient/ambulatory care setting.
• Basic Life Support (BLS) certification required.
• Knowledge of medical procedures, which relates to patient education and health practice.
• Excellent communication, organizational and customer service skills.
• Excellent phone etiquette.

Language Ability

• Ability to communicate effectively in a team environment.
• Ability to speak effectively in front of large audiences.

Math Ability

• Basic mathematical skills.

Reasoning Ability

• Ability to multi-task and prioritize.
• Demonstrate good judgment and decision-making skills

TRAVEL

This position requires travel between multiple locations dispersed throughout metro Atlanta. No out-of-town travel is required.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently lift and move up to 10 lbs. to shoulder height unaccompanied.
• Occasionally lift and move up to 25 lbs. to waist height unaccompanied.
• Occasionally sit for duration of shift.
• Regularly required to walk, stand, kneel, stoop, climb, or balance all day.
• Coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation, and bilateral reach with arms.
• Use of close vision, distance vision, peripheral vision, color vision, depth perception, ability to adjust focus, and ability to talk or hear.