Process Mapping Business Analyst

Process Mapping Business Analyst

Location: Saint Paul, MN (Hybrid 1-2 days on-site)

Duration: 6+ months with possible extensions

Job Type: C2C, W2

Client: Metropolitan Council of Twin Cities

Job Description: Narrative description of position:

Key responsibilities of the Process Mapping Business Analyst may include, but not limited to, the following:

• Gathering data: Conducting interviews with stakeholders, observing workflows, and collecting data on process steps, timings, and decision points.
• Process mapping: Creating visual representations of processes using tools like flowcharts, swimlane diagrams, and BPMN notation, clearly depicting the sequence of activities and decision points.
• Analyzing process data: Identifying areas of inefficiency, redundancy, delays, and potential cost reductions within the mapped processes.
• Identifying improvement opportunities: Proposing solutions to address issues discovered in process analysis, such as automation, simplification, or re-designing workflows.
• Facilitating process improvement workshops: Leading discussions with cross-functional teams to gather feedback and collaboratively develop process improvement plans.
• Documenting process changes: Creating clear and concise documentation of revised processes and ensuring proper implementation and training.

Minimum Specification Requirements

• Level of Education: 24-year degree
• Years of experience in Position Title: Minimum 15-years process mapping experience; Proficiency in using process mapping tools and techniques to create accurate and detailed visual representations of workflows.
• Other Experience: Public Service experience and Grant Management experience
• Certification(s): No Certifications required

Desired Specifications

• Process Improvement: Proficiency in process improvement with focus on enhancing existing processes to increase efficiency and effectiveness
• Analytical Skills: Ability to interpret data, identify trends, and draw meaningful conclusions from process information
• Communication Skills: Effective communication with stakeholders at all levels to gather information, present findings, and gain buy-in for process improvements
• Technical Skills: Familiarity with relevant software tools like Microsoft Visio, BPMN modeling tools, and data analysis platforms
• Technical Writing: Experience in writing technical documentation to include the creation of clear and concise artifacts for processes, procedures, and reports
• Problem Solving Skills: Ability to identify root causes of process issues and develop practical solutions