Social Care Navigator

Social Care Navigator

Hybrid - n/a, NY 10303

Overview

Salary Range $7,680.00 - $25,000.00 Salary Position Type Per Diem Job Shift Varies Education Level Bachelors Degree Preferred Travel Percentage Admin - Personal Car (Infrequent) Category 509 - Marketing (Program Admin)

Description

Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance. We are more than just a workplace – we are a community built on our core values:

Support Our responsibility as human beings are to support ourselves and one another.

Equity To participate in community is to have active citizenship. To be a participating citizen, one must have opportunities that are equitable, which accommodate the differences all human beings have.

Acceptance One of the most vital components of having a quality of life is love. It is okay to tell someone you love them; more importantly, it is okay to show them. To accept another for who they are and what makes them human can be a most validating experience; it is self-empowering.

Benefits of Joining Our Team

• Health Coverage : Medical, Vision, Dental, and Life Insurance for employees working 30+ hours/week.

• Telehealth Services: Employer-paid access for all employees, regardless of hours.

• Voluntary Benefits: Including Accident, Disability, Legal, Identity Protection, and Pet Insurance.

• 403B Retirement Plan : Secure your financial future.

• PTO & Holidays: Generous time off, including your birthday!

• Employee Perks : Discounts on wireless plans, entertainment, dining, travel, and more.

• Financial Support: Bi-weekly stipends for eligible cellphone and transportation expenses.

• Education & Development: Tuition reimbursement and career advancement programs.

• Wellness Support: Access to the Employee Assistance Program.

• Referral Program : Earn rewards by promoting our inclusive workplace.

Position Overview:

The Social Care Navigator is a stipend-based position that works alongside the Community Health Worker to support individuals with intellectual and developmental disabilities and their families with Medicaid social care surveys, resource navigation, community referrals, and access to services under the 1115 Waiver.

This position is available to current employees in good standing who are interested in taking on additional responsibilities while maintaining their existing job duties. The Social Care Navigator will support outreach efforts by contacting individuals eligible for the Medicaid social care survey and assisting them in accessing available community resources related to social determinants of health, including transportation, housing, food, and education. The Social Care Navigator will report to the Outreach and Engagement Specialist and will be responsible for ensuring timely and accurate survey completion and documentation to support reimbursement and compliance requirements. This assignment is until March 2027.

This position offers a hybrid work environment, with a combination of remote and in-office/in-person days as needed. Specific in-office/in-person days are determined based on needs.

Key Responsibilities:

Outreach & Participant Engagement: Conduct outreach calls to individuals eligible for the Medicaid social care survey under the 1115 Waiver. Promote person-centered engagement and culturally responsive communication with individuals and families. Participate in outreach initiatives related to social care navigation and health equity.

Screening, Surveys & Documentation: Assist individuals and families in completing required Medicaid screening and survey documentation. Track, complete, and maintain Medicaid social care surveys through the Channels360 platform. Maintain accurate and timely documentation to support program compliance and reimbursement requirements. Track outreach efforts, referrals, survey completion rates, and participant outcomes as required by the program.

Care Coordination & Resource Navigation: Provide information and referrals to community resources related to transportation, housing, food access, education, and other social care needs. Support individuals in navigating community-based services and accessing available support. Collaborate with the Outreach and Engagement Specialist and Community Health Worker to coordinate follow-up and resource connections.

Communication & Collaboration: Communicate with the Social Care Network regarding participant needs, referral updates, barriers to services, or survey-related issues. Participate in team meetings, trainings, and ongoing professional development opportunities related to social care and community health initiatives.

Job Skills

Communication and Collaboration: Ability to work effectively with external Medicaid members, specifically those with intellectual and developmental disabilities to successfully connect them to resources. Using person centered language, explaining resources and connecting members to proper services needed. Collaboration with the SI Social Care Network if any issues arise. Collaboration with the Community Health worker for outreach efforts.

Decision-Making and Problem Solving: Ability to connect Medicaid members to the appropriate resources based on the needs of the member. Ability to ensure effective communication and problem solving if a coverage issue or an issue with a referral coordinator in an external agency arises.

Adaptability and Flexibility: Ability to break down the survey into plain language and explain each question if needed. Ability to adapt to schedules of the members if they need a call back during unconventional hours.

Organizational Effectiveness: Ability to ensure all practices and communication styles are person centered and align with the mission and ethics of the organization.

Quality of Service: Ability to ensure members are getting the correct resources as well as following up with Medicaid members. Maintain accurate and detailed documentation to ensure proper follow up and care coordination if needed.

Qualifications

Minimum Qualifications:

Age Requirement: Minimum age of 18.

Experience:

• Must be a current PCCS employee in good standing, with no disciplinary actions within the past six (6) months and a minimum of one (1) year in their current position, required.

• Ability to maintain current job responsibilities in addition to grant-related duties, required.

• Recommendation letter from current PCCS supervisor, required.

Educational Qualification: Bachelor's degree in related field (i.e., Social Work, Mental Health, etc.), preferred.

Certifications:

• Successful completion of 3 in person trainings

On Call: N/A

Drivers Status: Valid Driver's License, required.

Physical Demands: The nature of tasks may vary based on the individuals being supported. This may include assisting with toileting and hygiene, which could involve lifting. Reasonable accommodations will be considered to enable individuals with disabilities to fulfill essential job functions.

Compensation & Commitment:

• Social Care Navigator must complete a minimum of 32 surveys per month to receive compensation.
• Weekly performance will be evaluated based on approximately 8 surveys per week
• Compensation Breakdown (based on weekly benchmarks):
• $20 each survey completed. Compensation via monthly stipend.