Patient Coordinator

Job Description

Job Description

Overview

Job Title: Patient Coordinator
Location: SW Durham Primary Care 
Job Type: Full-Time; Rotating 12-Hours Shifts & Weekends

About Avance Care:

Avance Care is one of North Carolina's largest independent primary care networks, with over 35 clinics across the Raleigh/Durham, Charlotte, and Wilmington regions. By integrating traditional medicine with on-site behavioral health and nutrition services, we deliver a highly collaborative, holistic approach to community wellness. We are widely recognized as an innovative and supportive employer that actively eliminates healthcare burnout by offering strong benefits, teamwork culture, and flexible scheduling that protects your work-life balance!  

Why Work for Avance Care?

Team-Based Setting: Cohesive teamwork mitigates individual clinical burdens and optimizes patient’s and team member’s safety.  

Integrated Health Model: Delivers superior patient outcomes by seamlessly combining primary care, behavioral health, and nutritional services under one roof to treat patient’s whole health.

Fast-Acting Benefits: Focused on keeping you healthy and secure with comprehensive medical, dental, vision, and life insurance coverage on the 1st of the month, after just 30 days of employment.

Financial Well-being: Empowers our team members with a competitive salary. Plus, access to a matching 401(k), short/long-term disability, HSA, and Dependent Care FSA accounts.

Your Day-to-Day Responsibilities:

Patient Hospitality & Communication:

• Patient Greeting: Meet, greet, and assist patients promptly, efficiently, and in a professional manner.
• Phone Reception: Answer phone calls promptly and relay detailed messages.
• Policy Education: Explain clinic fees, specialized services, and internal office policies clearly to patients.
• Lobby Upkeep: Maintain the front desk and reception area in an organized and orderly fashion.

Scheduling & Data Management:

• Appointment Coordination: Schedule and reschedule appointments, as well as coordinate walk-in patients.
• EMR Data Entry: Set up new patients and update current patients’ information accurately in the EMR system.

Financial & Intake Collections:

• Point-of-Service Collections: Collect co-payments, deductibles, and co-insurances at the time of service.

What Are We Looking For?

Education: High School Diploma or equivalent required. A related degree, or equivalent medical administrative experience is highly preferred

Experience: 1 year of medical front desk experience strongly preferred, to navigate our fast-paced setting.

Key Skills: Exceptional verbal and written communication skills, reliable multitasking under pressure, strong technical proficiency with EMR software and a patient-centered mindset.

Ready to apply? Submit your application today and elevate your healthcare career with Avance Care!

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.