Team Member

Position Overview The Team Member is the core of the Caribou experience. They are responsible for creating day‑making experiences through delivering unparalleled guest service, making world‑class hand‑crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction. Core Responsibilities Provide incredible guest service by developing personal ongoing relationships with guests, practicing active listening and connection. Anticipate guest needs and proactively solve guest opportunities by demonstrating product knowledge and hospitality. Make enthusiastic and knowledgeable recommendations to delight guests. Hand‑craft beverages to order per Caribou standard operating procedures. Heat, prepare, and serve Caribou food offerings per Caribou standard operating procedures. Float between barista and guest service, and willingly fulfill all team member roles and responsibilities. Takes guest orders, manages cash drawer, and follows all cash handling policies and procedures. Maintain the look and feel of a well‑run store by following cleanliness, sanitization, and organization standards. Actively think and act upon what the team and guest will need in the future. Differentiate between problems that can be solved directly and when to ask for leader support. Understand that the team is managing multiple priorities and willingly take direction from leaders. Bring the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love. Skills and Qualifications Must be at least 16 years of age. Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends. Preferred: restaurant, retail, or guest service experience. Physical Requirements The physical demands for this position include seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4–8 hours, bending, and moving intermittently during working hours. These demands must be accomplished with or without reasonable accommodations. EEO Statement Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know. Location and Compensation Address: 5330 Cedar Lake Road Suite 100, St. Louis Park, Minnesota 55416. Compensation Range: $11.23–$18.71 per hour (starting pay subject to local and state minimum wage regulations). #J-18808-Ljbffr