Contact Center Representative I
$20 - $23 per hourAlign Credit Union
Job Description
Job Description
Role:
To assist Members and Potential Members with their telephone requests; explain products and services, respond to problems, and direct phone calls to the appropriate area or person.
Essential Functions & Responsibilities:
Assist Members and Potential Members with their telephone, chat and email requests; answer questions included but not limited to transaction processing, products and services and resolve any problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Identify and escalate Member complaints and priority issues.
Handle requests on all platforms to include but not limited to bill pay, debit and credit cards, online banking, mobile banking, telephone banking and online account opening.
Provide accurate, courteous, friendly, timely, and professional phone service to all Members and Potential Members.
Identify cross-sell opportunities and cross-sells products and services to Members and Potential Members.
Maintain a dependable record of attendance and timeliness.
Answer the secure messages that are received in Relationship Manager and process the new online accounts.
Bilingual-Spanish speaking candidates encouraged to apply.
At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base rate offered for this role is $20.00 - $23.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications
Fluctuating schedule-Monday-Friday 7:30AM-5:00PM and Saturdays 8:30AM-12:30PM40 hours per week
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Contact Center Representative I in Lowell, MA vacancy
$20 - $26 per hour
...Customer Service Representative Hajoca Corporation is one of the country's largest privately... ...each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager... ...sales plans, call reports, customer contact files, and to analyze customer data....SuggestedHourly payInternshipWork at officeLocal areaImmediate start$20.06 - $25.07 per hour
...Member Service Representative I At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial... ...Role Matters Member Service Representatives (MSRs) in the Contact Center are the primary point of contact for members, providing exceptional...Suggested16 hoursTemporary workWork at officeRemote work- ...Client Care Representative (West) Nucar Honda of Westford is hiring for our Client Care call center An Automotive Client Care Representative, also known as Business Development Representative, is responsible for handling inbound and outbound customer communications...SuggestedBase plus commission
- ...Customer Support Representative Responsible for being 100% available to answer and respond to a high volume of inbound phone calls through... ...of solid customer service background, preferably in a call center environment. Computer database knowledge. Professional telephone...Suggested
- ...Job Description Job Description Customer Support Representative I Job Summary: Responsible for being 100% available to answer and... ...years of solid customer service background, preferably in a call center environment. Knowledge, Skills, and Abilities:...SuggestedTemporary workLocal area
Kelly Services
Chelmsford, MA7 days ago $21.63 per hour
Job Title Location 161 JACKSON ST., Lowell, MA, 01852, United States Base Pay $21.63 / Hour Job Category Non Clinical Employee Type Regular Full Time Job Description Description Lowell Community Health CenterFull time$20 - $26 per hour
...Call Center Representative Are you looking for a role that fits around classes, family commitments, or another job? Rockland Trust is seeking customer-focused individuals to join our Call Center team with a flexible part-time schedule. Whether you're a college student...Hourly payPart timeWork at officeFlexible hoursDay shiftAfternoon shift- Brief Description Lowell Community Health Center (Lowell CHC) is a community-based health care organization... ...and talented people. SUMMARY The Patient Access Representative (PAR) position serves as the primary contact for incoming calls for new and established patients...Casual workWork at office
- ...Guest Relations Representative We're looking for a welcoming, professional, and customer-focused individual who enjoys creating positive... ...Direct solicitors or unplanned communicators or visitors to contact the company's general customer service email, or if job...Work at officeLocal areaShift work
$23.49 - $29.59 per hour
...Accounts Receivable Representative Cintas is seeking an Accounts Receivable Representative. Responsibilities include all accounts receivable... ...payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff...Full timeWork at officeLocal areaShift workDay shift$86.4k - $118.8k
...reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on...Permanent employmentFull timeContract workWork at officeDay shift- Frito Lay - - Responsibilities: Deliver, sell, and merchandise Frito-Lay products to local stores including gas stations, dollar stores, and large grocery stores; Drive a Frito-Lay truck and unload orders; Build relationships with store managers to increase sales and manage...Local areaWeekend work
FRITO LAY
Lowell, MA3 days ago $125k - $250k
...invest in roof replacements, exterior remodeling, and home upgrades—creating huge opportunity for top-performing Roofing Sales Representatives.Backed by Morgan Stanley Capital Partners, we are building strong operational and sales teams as part of our 2026 national growth...All Star
Lowell, MA3 days ago$69k
...Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths... ...residing outside North America Responsibilities Contact provided leads to schedule virtual meetings with clients...Remote workWork from homeFlexible hoursHMG Careers
Lowell, MA1 day ago$40k - $65k
...we’re building our Business Development Center from the ground up. We are an established... ..., and monthly KPIs for call volume, contact rate, appointments set, appointments shown... ...there is no such thing as a dead lead. Represent the Methuen CDJR brand with energy, professionalism...Weekly payFull timeLocal areaImmediate startMethuen CDJR
Methuen, MA22 hours ago- ...General Managers Executive Chefs Kitchen Managers Catering Managers Hotel and Hospitality Leaders Beverage Sales Representatives Foodservice and Distribution Sales Professionals Other customer-focused B2B sales professionals Why Join Us?...Base plus commissionLocal areaNight shift
Performance Foodservice
Dracut, MA19 hours ago - ...Route Sales Representative Route Sales Representatives are critical to our success at FritoLay! Our Route Sales Representatives are responsible for delivering, selling, and merchandising FritoLay's complete line of products including Lay's, Doritos, Cheetos, Tostitos...Full timeLocal areaShift workWeekend work
FRITO LAY
Lowell, MA1 day ago $60k - $90k
...and we're building a company and brand that puts power at the center of life. It's why we've become the #1 home solar and battery company... ...an industry leading customer sales experience from initial contact through installation and after the customer's system is turned...Part timeLocal areaFlexible hoursAfternoon shiftSunrun
North Billerica, MA4 days ago$96k - $98k
...Customer Engagement: Provide consultative support and product guidance to customers. Deliver technical presentations and represent Shimadzu at trade shows and industry events. Leverage internal and external resources to meet customer needs. Collaboration...Full timeTemporary workCasual workWork at officeLocal areaWorldwideFlexible hoursShimadzu Scientific Instruments
Lowell, MA2 days ago$17.5 per week
Who We Are:NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored...Full timeLocal area$70k - $120k
Overview If You're the Best at Sales, You Have a Place with the Best in Pests As part of the Orkin Commercial sales team, you get the advantage of a highly persuasive pitch: top-notch service from an iconic brand name and the industry leader with almost 125 years...Base plus commissionOrkin
North Chelmsford, MA1 day ago$125k - $250k
...upgrades-creating huge opportunity for top-performing Roofing Sales Representatives. Backed by Morgan Stanley Capital Partners, we are... ...hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Base plus commissionMonday to FridayVault Roofing
Lowell, MA2 days ago$75k
Job Description Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you’re a recent grad or simply...Flexible hoursNight shiftPlatinum Supplemental Insurance
Lowell, MA2 days ago$125k - $250k
...Vault Roofing Sales Representative We are a leading residential roofing and home improvement company committed to delivering high-quality workmanship and a premier customer experience. Our mission is to provide quality roofing, done with integrity, at a value homeowners...Base plus commissionMonday to FridayAll Star
Lowell, MA3 days ago$75k
Job Description Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you’re a recent grad or simply...Flexible hoursNight shiftPlatinum Supplemental Insurance
Lowell, MA19 hours ago$30 per hour
...in promotions, marketing, or sales? We're on the lookout for dynamic individuals for beverage promotions roles. Our team members represent our brands as on-premise Brand Ambassadors and off-premise Sales Professionals. Positions offer competitive pay and a flexible schedule...Flexible hoursSandpiper Productions
North Billerica, MA1 day ago$40k - $65k
...to long-term client relationships and success. The Sales Representative is responsible for driving business growth, maintaining customer... ...office operations. This role serves as the primary point of contact for prospective and existing customers, ensuring a positive...Weekly payFull timePart timeWork at officeImmediate startMonday to FridayFlexible hoursShift workDay shiftWeekday work$22.94 - $34.33 per hour
...certifications ~ Legal assistance and identity protection ~ Pet insurance ~ Employee assistance program (EAP) Benefits for union-represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits. QXO is...- ...apart. Role Purpose: The Inside Sales Representative role provides an excellent opportunity... ...leads for the Field Sales Manager. Contact prospective customers to introduce HITEC... ...Previous experience in an outbound call center or a related sales position preferred....Work at office
- ...Remote Inside Sales Representative ForgeFit supplies cutting-edge fitness equipment to gyms and fitness centers nationwide. We're not just another distributor, we're a trusted partner in helping fitness facilities grow stronger, perform better, and stay ahead of the...Remote jobHome office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Contact Center Representative I. Be the first to apply!
Related searches
- loss control representative Lowell, MA
- remote representative Lowell, MA
- quality control representative Lowell, MA
- order management representative Lowell, MA
- social media representative Lowell, MA
- center representative Lowell, MA
- phone representative Lowell, MA
- cash application representative Lowell, MA
- representative Lowell, MA
- quality assurance representative Lowell, MA