Leader, Servicing Analytics

Job Description

Job Description

Position Summary :  

Responsible for delivering high quality and timely information to all business units across the organization to support wide range of complex initiatives including operation control, performance improvement, compliance, regulatory reporting and all other organization strategies. An understanding of business processes, key metrics and the data behind those metrics is crucial to the success of this position. Duties include collecting and documenting report requirements, report prototyping, extracting, interpreting, analyzing and presenting data from multiple sources. Also, acts as a project manager for data or reporting projects across the organization.

Responsibilities :

• Leads and mentors Servicing Analytics team members; provides guidance to ensure the department objectives are met.
• Strategizes with all operational business units across to gather, analyze and determine reporting/data requirements using best practices and standard methodologies.
• Manages data sources and resolves data load/data transformation from different sources.
• Manages the timely delivery of ad-hoc reports, management reports, dashboards, data files or analysis according to business requirements; ensures completion of the quality assurance testing of the delivered solutions.
• Delivers relevant and actionable insight through the analysis of different data sets and optimizes report processes in order to increase efficiency and productivity.
• Researches and recommends KPIs in order to provide better intelligence in reporting and continuous business process optimization.
• Creates and maintains documentation for reports, processes and training for the benefit of users inside and outside the department.
• Manages the reporting function for procedural changes to ensure that information presented and the criteria to build it are relevant and current.
• Performs other duties and projects assigned.

Requirements :

• Bachelor’s Degree required and minimum of six (6) + years’ experience working in a similar field.
• Minimum of two (2) + years in a Lead or Management role preferred.
• Minimum of five (5) + years’ experience with ICE Suite of Mortgage Servicing Solutions, such as LoanSphere MSP, FC/BK, Loan Boarding and Invoicing.
• Experience with BKFS data extracts such as BDE and/or eCDE is preferred.
• Experience with various reporting platforms (e.g. PowerBI, Business Objects, etc.) is preferred.
• Experience in mortgage-related industry preferred.
• Proficient in mining large amounts of data utilizing query tools such as MS SQL and ability to be able to present it in a user-friendly format.
• Ability to demonstrate conceptual thinking, strong analytical, and problem-solving skills.
• High organized, methodical, detail-oriented, strong acumen to data quality and accuracy.
• Excellent verbal and written communication skills. Ability to communicate complex technical solutions with people in various levels within the organization.
• Ability to make informal and formal presentations, inside and outside the organization, speaking before assigned team(s) or other groups as needed.

Why work for #teamloanDepot :

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot :

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base salary is one piece of our total rewards package and is structured within a range so you can progress as you grow in the role.  For this position, the anticipated annual base salary range is $82,000 to $113,000 nationally. In certain high-cost geographic markets (CA), the anticipated annual base salary range is $94,000 to $129,500.  Actual compensation will depend on your skills, experience, qualifications, and the work location tied to our geographic pay structure.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. As a fast-growing national consumer lender, the loanDepot platform is disrupting finance by dissolving the lines between mortgage and nonmortgage credit.

The company has funded over $100 billion in loans since inception, and is passionate about emerging financial technology and dynamic product delivery supported by excellent customer service to empower consumers.

Headquartered in Southern California, loanDepot employs 5,400+ lending professionals across the country including 1,700+ licensed loan officers who hold 10,000+ licenses. The company operates 180+ local loan locations nationwide. NMLS # 174457

Company Description

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. As a fast-growing national consumer lender, the loanDepot platform is disrupting finance by dissolving the lines between mortgage and nonmortgage credit.\r\n\r\nThe company has funded over $100 billion in loans since inception, and is passionate about emerging financial technology and dynamic product delivery supported by excellent customer service to empower consumers.\r\n\r\nHeadquartered in Southern California, loanDepot employs 5,400+ lending professionals across the country including 1,700+ licensed loan officers who hold 10,000+ licenses. The company operates 180+ local loan locations nationwide. NMLS # 174457