Workplace Experience Receptionist

Workplace Experience ReceptionistJLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves:As a Workplace Experience Receptionist at JLL, you will deliver elevated client and guest experiences while serving as the welcoming face of our Wichita facility. This role combines your passion for service, exceptional people skills, and enthusiasm for creating a hospitality-focused environment that reflects JLL's commitment to extraordinary guest services. You'll be an integral part of the facilities team while interfacing with services across the organization to anticipate needs, identify issues, and deliver creative solutions that create lasting, memorable experiences for clients and guests.What your day-to-day will look like:Warmly welcome guests and callers while anticipating their needs and assisting with arrivals, departures, office orientations, and requestsEngage visitors, employees, and callers in a manner that makes them feel welcomed and assisted in helpful and timely fashionConnect with clients, customers, and support teams while collaborating to proactively anticipate needs and identify issuesDeliver creative solutions while being familiar with all facility services and working with facilities management to cultivate hospitality approachWork across teams to proactively communicate and prepare for meetings and events, intentionally anticipating and addressing concernsDemonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactionsAct as central point of contact, providing information and wayfinding for campus, services, and activitiesActively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standardsCreate work orders for custodial, maintenance, safety, and security concerns through appropriate channels and systemsProvide support and assistance with meeting room bookings, reports, and updates as neededIdentify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptionsRequired Qualifications:Minimum 1-2 years previous customer service or hospitality-related experiencePeople-focused mindset with passion for creating experiences that exceed expectationsFlexibility and positive attitude in managing shifting daily prioritiesExcellent communication skills with ability to interact professionally in verbal and written formatsFluency in English required for effective client and guest interactionMulti-tasking abilities with skills to prioritize while ensuring consistent and elevated guest experiencesWorking knowledge of information technology tools and platformsWorking knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)Preferred Qualifications:Experience in hospitality or customer service environmentsBackground in facilities management or workplace experience coordinationKnowledge of work order management systems and administrative support processesExperience with meeting room booking systems and event coordinationUnderstanding of security and safety protocols in corporate environmentsLocation: Onsite - Wichita, KS 67220Schedule: Full-time, non-exempt position. Hours range from 7am-5:30pm Monday through Friday depending on business needs.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily Pay