Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Free food & snacks
• Opportunity for advancement

ABOUT OUR AGENCY:
I began my career with State Farm in January 2000 after transitioning from ministry, where I learned how to lead, grow an organization, and develop peopleskills that still guide me today. My wife Jennifer is also a State Farm agent, and together were passionate about serving our community. Today, our team consists of five dedicated professionals focused on helping customers with everything from auto and homeowners coverage to life, health, and retirement planning.

Our office culture is highly production-oriented and built around growth, competition, and teamwork. Were driven by the challenge of helping as many customers as possible while creating an energetic and supportive workplace. Im looking for team members who love to compete, stay hungry for growth, and are excellent communicatorspeople who connect easily with others, ask the right questions, and work together toward shared goals.

If youre ready to push yourself, build strong client relationships, and be part of a motivated team thats committed to winning, this could be the place for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with David Roberts - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience