Help Desk Specialist with TS/SCI
MDA Edge
Help Desk Specialist II
Executive Summary: Our organization is seeking a Help Desk Specialist II to support the Department of the Air Force in Washington, DC. This position requires an active TS/SCI clearance, a minimum of 5 years of experience in Information Technology or a related discipline, and compliance with DoD 8570.01-M IAT Level II certification standards.
Position Overview: The Help Desk Specialist will provide advanced technical support to end users across a wide range of systems and applications. This role requires strong troubleshooting skills, adherence to security standards, and knowledge of hardware, software, and network environments within a high-security setting.
Key Responsibilities:
- Respond to and resolve technical issues via phone, email, and onsite support.
- Identify, research, and document resolutions in the organization's solutions database.
- Install, configure, and maintain commercial software and related upgrades.
- Install and configure computers, monitors, network infrastructure, and peripherals.
- Maintain and repair PCs, laptops, and Windows desktop applications.
- Support hardware and software installation based on established computing standards.
- Set up new users within IDAM and manage multi-level security LDAP profiles.
- Monitor and enforce all IT policies and security procedures.
Required Qualifications:
- Minimum 5 years of experience in Information Technology or a related field.
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience (4 additional years may substitute for a degree).
- DoD 8140/8570.01-M IAT Level II certification required within 6 months of hire.
- Active TS/SCI security clearance with eligibility for access to Special Access Program Information.
- Willingness to undergo a Counterintelligence polygraph examination.
Preferred Qualifications:
- SAP system experience.
Location: Washington, DC. Clearance Level: Active TS/SCI.
Vacancy posted 3 days ago
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