Help Desk Specialist with TS/SCI

Help Desk Specialist II

Executive Summary: Our organization is seeking a Help Desk Specialist II to support the Department of the Air Force in Washington, DC. This position requires an active TS/SCI clearance, a minimum of 5 years of experience in Information Technology or a related discipline, and compliance with DoD 8570.01-M IAT Level II certification standards.

Position Overview: The Help Desk Specialist will provide advanced technical support to end users across a wide range of systems and applications. This role requires strong troubleshooting skills, adherence to security standards, and knowledge of hardware, software, and network environments within a high-security setting.

Key Responsibilities:

• Respond to and resolve technical issues via phone, email, and onsite support.
• Identify, research, and document resolutions in the organization's solutions database.
• Install, configure, and maintain commercial software and related upgrades.
• Install and configure computers, monitors, network infrastructure, and peripherals.
• Maintain and repair PCs, laptops, and Windows desktop applications.
• Support hardware and software installation based on established computing standards.
• Set up new users within IDAM and manage multi-level security LDAP profiles.
• Monitor and enforce all IT policies and security procedures.

Required Qualifications:

• Minimum 5 years of experience in Information Technology or a related field.
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience (4 additional years may substitute for a degree).
• DoD 8140/8570.01-M IAT Level II certification required within 6 months of hire.
• Active TS/SCI security clearance with eligibility for access to Special Access Program Information.
• Willingness to undergo a Counterintelligence polygraph examination.

Preferred Qualifications:

• SAP system experience.

Location: Washington, DC. Clearance Level: Active TS/SCI.