Project Manager

As a Project Manager at Finalsite, you’ll be the go-to expert guiding schools and districts through the successful implementation and launch of Finalsite solutions. You’ll manage multiple projects at once, ensuring implementations stay on track, on time, and aligned with client goals.

This role goes beyond timelines and tasks. You’ll build trusted client relationships, provide consultative guidance, solve problems, and help clients make informed decisions throughout their implementation. Depending on the solutions being implemented, projects may involve operational and financial workflows such as enrollment, tuition and fee structures, billing processes, payment schedules, reporting, and data integrations.

You’ll collaborate closely with internal teams and subject matter experts, translating client goals and business requirements into actionable project plans while ensuring clients understand their responsibilities, key decisions, and the downstream impact of their implementation choices.

LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

• Own the project experience from kickoff through launch and transition, guiding schools and districts through Finalsite implementations with clarity and confidence.
• Manage multiple projects simultaneously, balancing scope, timelines, deliverables, client expectations, dependencies, and key project performance metrics.
• Drive project timelines and accountability by proactively managing milestones, identifying risks and roadblocks, and keeping clients and internal stakeholders aligned.
• Serve as a trusted client partner by understanding business goals, leading effective discovery conversations, and translating client needs into clear implementation requirements and actionable plans.
• Coordinate with cross-functional teams and subject matter experts to ensure technical, operational, and business requirements are understood and addressed throughout the project.
• Lead client meetings, implementation discussions, and training sessions while setting clear expectations around scope, responsibilities, deliverables, timelines, and product capabilities.
• Gather and document billing and financial requirements, helping clients understand how configuration decisions may impact their workflows, reporting, and day-to-day operations.
• Develop a working understanding of client operational and financial workflows when relevant to the implementation, including tuition and fees, billing schedules, payments, credits/refunds, financial reporting, and related data requirements.
• Maintain clear project documentation and proactively anticipate client needs, resolve challenges, and support a smooth transition from implementation to ongoing support.

QUALIFICATIONS AND SKILLS

• 3+ years of experience in project management, implementation, professional services, client onboarding, or a related role.
• Proven ability to manage multiple projects simultaneously with varying levels of complexity, scope, and timelines.
• Strong client-facing communication and interpersonal skills, with the ability to lead conversations, set expectations, and build trusted relationships.
• Strong analytical and problem-solving skills, including the ability to understand business processes, identify gaps, and translate complex requirements into actionable next steps.
• Comfortable working with numbers and financial concepts relevant to software implementation, such as fees, billing schedules, payments, account balances, credits/refunds, reconciliation, and financial reporting.
• Ability to discuss financial workflows with clients and understand the operational impact of configuration decisions; formal accounting credentials or CPA-level accounting expertise are not required.
• High attention to detail when working with client data, financial information, configuration requirements, and project documentation.
• Strong ability to work independently, anticipate challenges, and proactively solve problems without constant direction.
• Comfortable learning and working across multiple software systems and tools to manage projects, analyze information, and streamline workflows.
• Ability to thrive in a fast-moving environment with competing priorities while ensuring each client receives appropriate attention and support.
• Project management certification is a plus.
• Previous experience with SaaS implementations, K–12 education technology, enrollment management, billing/payment platforms, financial systems, or similar solutions is a plus.

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.