IT Support & Operations Specialist

Woodhaven Furniture is seeking a detail-oriented and technically skilled IT Support & Operations Specialist to join our team. This position is responsible for supporting computer systems, software applications, Microsoft 365 services, user accounts, plant-floor technology, printers, barcode scanners, mobile devices, network connectivity, and ERP-related operations. The Specialist is also responsible for computer and device deployment, employee onboarding and offboarding, asset management, documentation, routine system monitoring, user training, and participation in IT projects.

Primary Responsibilities

• Provide onsite and remote technical support for computers, software, Microsoft 365, user accounts, mobile devices, printers, scanners, and connectivity issues.

• Manage help-desk requests from intake through resolution, maintaining clear documentation and promptly escalating critical or complex issues.

• Configure, deploy, maintain, and replace computers and peripherals according to company security and configuration standards.

• Perform authorized Microsoft 365, Entra ID, Active Directory, and device-management tasks, including account access, licensing, MFA, and Intune enrollment.

• Troubleshoot wired, wireless, VPN, and basic network issues; assist with network installations and equipment replacements under the direction of the IT Systems & Infrastructure Specialist.

• Assist with basic Windows Server administration, system monitoring, patching, backup verification, and infrastructure maintenance.

• Support manufacturing, warehouse, shipping, and office technology, including plant-floor workstations, barcode scanners, WITS-related devices, and label printers.

• Provide first-line and selected intermediate OHM ERP support, including approved reports, access, testing, and basic EDI troubleshooting.

• Coordinate employee technology onboarding, changes, and offboarding, including equipment preparation, user training, authorized access changes, and equipment recovery.

• Maintain accurate IT asset inventories, spare equipment, lifecycle records, and approved disposal and data-destruction documentation.

• Monitor assigned security and system-health tools, complete approved remediation tasks, and promptly report backup failures and potential security incidents.

• Maintain technical documentation and user guides, recommend process improvements, and support IT projects, deployments, and preventive maintenance.

• Follow company safety, confidentiality, cybersecurity, and administrative-access requirements.

Qualifications

• Associate degree in Information Technology or a related field preferred; equivalent professional experience considered.

• Two or more years of professional IT support experience preferred.

• Experience supporting Windows computers, Microsoft 365, business applications, hardware, printers, and scanners.

• Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, wired and wireless networking, and VPN connectivity.

• Strong troubleshooting, customer-service, communication, documentation, and organizational skills.

• Ability to resolve common technical issues independently, prioritize operational needs, and appropriately escalate complex problems.

• Ability to work effectively across multiple manufacturing and office locations.

Preferred Qualifications

• Experience in manufacturing, warehousing, distribution, or industrial environments.

• Familiarity with Entra ID, Intune, Windows Autopilot, Windows Server, and Active Directory.

• Experience with barcode scanners, Zebra devices, label printers, and plant-floor technology.

• Experience with OHM or another manufacturing ERP, reporting, and EDI concepts.

• Familiarity with endpoint security, backup tools, remote-support platforms, and IT deployment projects.

• Relevant Microsoft, CompTIA, networking, or technical-support certifications.

Work Requirements

• Travel between Woodhaven facilities and work in office, manufacturing, warehouse, and technology-equipment environments.

• Inspect, install, move, and maintain computer equipment, with assistance when appropriate.

• Use approved ladders or lifts when trained and authorized, and wear required personal protective equipment.

• Work outside normal business hours for maintenance, implementations, or emergencies; after-hours support participation may be required.