Claims Assistant-Entry Level

Overview Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools and development opportunities to have a successful career. This role provides administrative and operational support to the Claims Manager within the delegated authority claims function. This role is responsible for accurate claim setup, file organization, documentation, and deadline tracking. It also involves communication with third parties, and routine reporting to help ensure claims are managed efficiently and in alignment with internal standards and service level agreements (SLAs). Position The Claims Assistant will work full time in our Red Bank, NJ Office or a Hybrid Schedule in Worcester, MA Office. Responsibilities Open new claims in the claims management system; capture required loss and policy information; assign to independent adjusters as directed; and establish diaries and reporting timelines in accordance with Claims Manager direction and SLAs Assemble and maintain complete electronic claim files, ensuring key documents are indexed, stored, and retrievable for audits and internal/external requests Prepare and submit claim files and supporting documentation to third parties (e.g., coverage counsel, subrogation vendors, carriers, and other partners) as instructed Run and distribute routine reports (e.g., monthly claim bordereaux and status reports) and support ad hoc reporting requests from Claims and Underwriting Assist with payment processing by coordinating required approvals and accurately recording payment activity in applicable systems Process loss run requests for delegated authority accounts, ensuring accuracy and timely delivery to internal stakeholders and external partners For claims reported to carriers where Jencap does not hold delegated authority, complete claim entry, file documentation, and support coordination with the carrier and assigned adjusters Review and update claims procedures and desk guides as needed to support consistent workflows and compliance, as directed by the Claims Manager Qualifications 2-3 years of prior experience with Excel reporting, working in multiple systems and workstreams required Insurance knowledge strongly preferred but not required Strong written and verbal communication skills, with the ability to interact professionally with internal partners and third parties Customer service mindset and responsiveness when supporting Underwriting, Claims, carriers, adjusters, and other external partners Proficiency in Microsoft Word and Excel, including the ability to format and maintain reports Strong attention to detail, organization, and follow-through; able to manage confidential information appropriately Self-motivated with the ability to work independently while collaborating effectively with the broader team Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment Compensation and Benefits The base salary offered will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits, which currently include but are not limited to comprehensive health care coverage, a 401k plan, and tuition reimbursement. The level of the role and compensation may vary depending upon the best available candidate. Equal Employment Opportunity Jencap is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. #J-18808-Ljbffr Jencap