Dental Revenue Cycle Manager

Role Description

We are growing and looking to add a Revenue Cycle Manager to our team in beautiful Jacksonville!

• Extensive experience with all facets of Revenue Cycle, dental insurances, and dental practice management software (Open Dental required).
• Experience working within the portals and websites of all insurances.
• Experience working all levels of accounts receivables, both patient and insurance, aged and new.
• Organize and strategize to increase collections.
• Improve insurance processing.
• Work with leadership to develop, plan, organize, and implement revenue cycle policies and workflow to achieve operational excellence.
• Maintain confidentiality in compliance with HIPAA regulations.
• Follow up on denied/rejected insurance claims.
• Train front office teams on required images, narratives, and supporting documentation to process claims.
• Post insurance checks.
• Audit patient accounts.
• Reduce adjustments and bad debt.
• Process patient refunds.
• Oversee resolution of contract payment issues and assist in collection efforts.
• Liaison with and support to the dental offices on insurance posting, insurance verifications, EOB training, etc.
• Assist in external financial statement audits, insurance audits/inquiries, and internal compliance requests.
• Other duties as requested or assigned.

Qualifications

• Minimum of 5+ years of dental billing, AR or revenue cycle experience. Multi-site experience strongly preferred.
• HS Diploma minimum; prefer advanced education in a related field.
• Knowledge of dental insurance and terminology and dental software, Open Dental strongly preferred.
• Motivated to collect & resolve claims.
• Excellent written and verbal communication.
• Excellent working knowledge of MS Office, Excel, and proficient computer skills in general.
• Extremely detailed and organized.
• Must be a self-starter and a self-motivator.
• Ability to work independently and follow through on tasks.
• Strong team player, analytical, critical thinking, and problem-solving skills.
• Ability to communicate within all levels of the organization.
• Could be open to remote for the right candidate with travel to Jacksonville.