Automotive Acquisition Specialist (Subaru)

Acquisition SpecialistSheehy Subaru of Hagerstown is seeking an Acquisition Specialist to join our team! In this role, you will focus on acquiring pre-owned vehicles directly from customers, streamlining the process for both the dealership and the seller. You’ll leverage a variety of lead sources and data mining tools to identify acquisition opportunities, while collaborating closely with sales managers to achieve profit goals and maintain high levels of customer satisfaction.We’re looking for someone with a passion for delivering exceptional customer service. Automotive sales experience is not required—if you have a strong background in customer service, business development, or lead generation, this could be the perfect fit. Join a fun, fast-paced environment where your contributions make a real impact and help drive customer loyalty.We don’t believe in a one-size-fits-all approach to employee benefits. Our programs are designed to support you at work and at home.Benefits Include:Health, Dental, and Vision InsurancePaid Time Off (PTO), beginning your first dayPaid Maternity & Paternity Leave (after one year of service)Ongoing Paid TrainingCareer Growth & Advancement Opportunities401(k) Retirement Plan + Profit SharingResponsibilities:Welcome service customers in the lounge, and reach out by phone, email, and text to those who’ve dropped off their vehicle.Offer a complimentary appraisal to every service customer and perform appraisals as requested in VinCue (training provided).Collaborate with the Used Car Manager on appraisals.Invite customers to check out or test drive the latest Subaru models.Share the benefits of upgrading in a genuine, enthusiastic way that encourages a trade or outright sale.Uncover acquisition opportunities through every available channel, including online channels like Sheehy Buys Cars and CarGurus.Print daily handouts from the service ledger and partner with the service team on documentation flow.Distribute and manage Subaru Trade Up Advantage (STUA) program materials.Work additional STUA opportunities, including the Customer Engagement Report, lease-ends, and custom filters.Hand customers off to a sales consultant smoothly, so they never have to start the process over.Keep the experience consistent and welcoming from appraisal through a potential saleComplete vehicle purchase paperwork for outright sales.Keep accurate records of customer interactions and acquisition attempts in the CRM.Help create and maintain introductory videos explaining our services and process.Track and report acquisition results and success rates daily, weekly, and monthly in a shared Microsoft Excel document.Tools and ResourcesXtime and Subaru Care Connect to review and pre-plan next-day appointments.VinCue for completing vehicle appraisals.Access to repair order copies for key vehicle info and repair insights.An introductory email template that can be sent to upcoming service appointments introducing the Trade Up program.Point-of-sale posters and table toppers introducing you, our Vehicle Acquisition Specialist and the process.Requirements:Sales or customer service experience (retail, restaurant, call center, etc.) preferred but not required—sales training providedAbility to learn and use data mining tools (eLeads experience a plus)Strong customer service, organizational, and relationship-building skillsExcellent verbal and written communication abilitiesOutgoing personality with the ability to develop lasting relationshipsDriven, competitive, and collaborative team playerAuthorized to work in the U.S.Valid, clean, non-suspended driver’s licenseAbility to pass a pre-employment background check, Motor Vehicle Record (MVR) check, and drug screenAbility to work Monday – Friday: 7:45 AM – 4:30 PM and some SaturdaysEqual Opportunity Employer Sheehy Auto Stores is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. Employment decisions are based on qualifications, merit, and business needs—without regard to race, color, religion, gender, age, disability, or other protected characteristics.