Communication Systems Technician III

Communication Systems Technician III

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician III in the Wilmington, North Carolina area to support our fast-growing MSS division. MCA seeks team members who share our values: service, growth, teamwork, and safety. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

What You Will Be Doing:

• Installing, programming, and maintaining complex communication equipment to get customers up and running.
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission-critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Supporting and executing customer Functional Acceptance Test Plans (FATP), performing/documenting results of site surveys and assessments per defined customer requirements in pre-sales delivery and post-installation.
• Focusing on system optimization and complex troubleshooting, and mentoring/training team on new technologies and equipment.
• Partnering with customers and sales teams to prepare quotes, bids, and schedules for completing installation/repair tasks.
• Assisting and collaborating well with team, Service Manager, and customer.
• Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Building and maintaining positive customer relationships and driving service business growth and profitability as a main customer interface.
• Leading continuous improvement efforts and effectively managing change.
• Serving in an on-call rotation and providing 24/7 technical support.

What You Will Bring To The Team:

• Minimum 5 years, average of 10+ years of technical service and installation experience.
• Proven track record of successfully executing and overseeing all phases of technical installation, service, maintenance, and programming.
• Expert ability to diagnose, troubleshoot, repair, and maintain operation of complex radio systems/communications centers and other wireless systems/equipment.
• Expert understanding of radio theory and propagation characteristics.
• Thorough knowledge of infrastructure components including repeaters, mobiles, portables, and miscellaneous signaling equipment.
• Team-focused with a passion to meet customer needs.
• Possess strong communication skills for end users and third parties.

Your Environment And Physical Requirements:

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed. On-call for critical systems maintenance may be required. First shift hours Monday Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

Travel Requirements:

Travel as necessary to support company and customer needs.

Direct Reports:

No Direct Reports

Who We Are:

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

What We Believe:

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.