Customer Service Representative

Job Description

Job Description

About Woodway
For over 50 years, Woodway has been the gold standard in high-performance treadmill technology. Based in Waukesha, Wisconsin, we design and manufacture premium treadmills trusted by professional sports teams, universities, performance facilities, rehabilitation centers, and fitness clubs around the world.
We are looking for a motivated, organized, and team-oriented individual to support our growing operations and customer experience efforts.

 
Position Overview
This is a versatile, team-focused role that supports multiple departments throughout the company, with a primary focus on sales support and customer service operations.
The ideal candidate is detail-oriented, personable on the phone, comfortable multitasking, and able to help keep day-to-day operations running smoothly. This role will assist with customer communication, order/data entry, and administrative support across sales, marketing, and accounting teams.
Experience with Epicor ERP software is a plus, but not required.

 
Responsibilities

• Answer and direct incoming phone calls
• Assist customers with general inquiries and support requests
• Enter and maintain customer, order, and sales data accurately
• Support the sales team with quotes, order processing, and follow-up communication
• Coordinate internally with accounting, marketing, and operations teams
• Assist with marketing support projects and administrative tasks
• Maintain organized customer records and documentation
• Help ensure smooth communication between departments and customers
• Provide general office and operational support as needed

Qualifications

• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Positive attitude and willingness to support multiple teams
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with ERP systems or Epicor is preferred, but not required
• Prior experience in customer service, sales support, office administration, or operations is preferred

What We’re Looking For

• A dependable team player
• Someone comfortable wearing multiple hats
• Strong problem-solving skills and initiative
• Professional phone and email communication
• Ability to learn systems and processes quickly

Benefits

• Competitive compensation
• Health benefits
• Paid time off
• Opportunity to grow within a well-established company
• Collaborative and team-oriented environment

To apply, please send your resume and a brief introduction outlining your experience and interest in the role.

 

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