Customer Care Specialist

Live here. Play here. Bank here. Work here. If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place. Get to know us: We’re your local community bank—and have been since 1875—that is committed to providing excellent customer service and giving back to our communities. We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard. Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization. We’ve been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being. Are you a good fit? Are you looking to expand your banking experience or ready to transfer your customer service skills into a new industry? Are you passionate about helping others and providing exceptional customer service to a variety of customers over the phone? Are you looking for variety in your day‑to‑day and thrive at multi‑tasking? Are you tech‑savvy and have excellent attention to detail in a fast‑paced environment? Are you someone who enjoys problem‑solving and providing timely resolutions while maintaining a positive attitude? Are you looking to work on a highly engaged team who likes to have fun? Are you looking to join an organization that invests in its employees and offers ongoing training for the job that sets you up for success? Have you been searching for a company that rewards high performers, offers cross‑training, and prioritizes promoting from within? No previous banking experience is required; we will train you. Responsibilities Provide smart, friendly customer service to customers over the phone. Assist customers with their banking needs and maintain a knowledge of a variety of bank products and procedures. Navigate multiple computer systems, multi‑task, and document outcomes during and after calls. Collaborate with other departments across the bank to assist with customers’ needs and solve problems. Offer advice to our customers to deepen their relationships. Take initiative and bring a positive attitude. Comprehensive Total Rewards Package Robust medical, dental, and vision insurance packages. Generous time off, including paid federal holidays and a paid day off for your birthday. 401(k) retirement savings plan. Tuition reimbursement, professional development, and career growth opportunities. Employee assistance program. Comprehensive wellness program. Core Values Honest and Integrity above all else. Trust built on fairness. Service that creates remarkable experiences. Responsibility to use our resources for the greater good. Excellence through hard work and lifelong learning. Diversity realized through inclusion and respect. Equal Opportunity Employer. Employment with Camden National is on an at‑will basis, and the company is an Equal Opportunity Employer. We do not discriminate on the grounds of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, citizenship status, age, disability, genetic information, or veteran status. #J-18808-Ljbffr