Operations Supervisor

Overview

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.


TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.


Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


If you require reasonable accommodation during the application process, please contact us at View phone number on click.appcast.io or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

This is a temp position that will end by or before December 8th, 2026.

Responsibilities

• New-hire Supervisors not immediately required to supervise are expected to provide support to learners and production Agents/Representatives.
• Analyze daily reporting to identify areas of opportunity and managing their day-to-day focus on coaching to these opportunities.
• Manage the day-to-day activities of Agents/Representatives.
• Effectively direct and utilize the site coaches to drive sales performance improvement within the site.
• Coach and update Agents/Representatives via call calibrations, one on ones, huddles, team meetings, etc.
• Drive high-performance sales, compliance and consumer experience standards and outcomes.
• Actively monitoring agents via Live listen.
• Recommend changes when necessary.
• Assist in implementation of new processes.
• Direct Coaches activities to drive positive performance within the team.
• Update team stat boards on an hourly basis.

Qualifications

• One year supervisory or call center experience
• Must have an active healthcare license
• Must be flexible to work any 8 hours between 7AM-7PM EST Monday to Friday subject to change at client's discretion
• Must have a High School Diploma or College degree preferred
• Demonstrated ability to support a call center team.
• Ability to adapt quickly to change.
• Eagerness to help people.
• Values accountability.
• Ability to teach and coach to improve sales performance.
• Self-motivated and has ability to motivate a team to success.
• Ability to analyze reporting to identify area's of opportunity to focus on to improve performance in a brick and mortar and/or remote environment.
• Values competition.
• High energy.
• Working knowledge of Agent/Representative role in order to support their team.
• Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy


Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.