Collection Agent

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Bonus Eligibility
• Paid Holidays

Job Summary
We are seeking a Collections Agent to join our team. In this role, you will handle collecting outstanding debts from clients and maintaining accurate and up-to-date financial records. The ideal candidate possesses effective communication skills, excellent negotiating skills, thorough understanding of financial concepts, and people skills to uphold a professional rapport with clients and internally.

Responsibilities 

• Collect outstanding debts from clients through phone calls, emails, and written correspondence.
• Keep a high level of organization and attention to detail, ensuring accurate and prompt financial records.
• Maintain accurate documentation of account status and collection efforts.
• Research client information and historical data on accounts 
• Communicate with clients regarding overdue accounts 
• Utilizing accounting and database software to manage and track accounts receivables and payables.
• Review and analyze financial reports to find trends and areas for improvement.
• Continuous communication with leadership to meet goals/quotas within pre-defined goal period.
• Report on collection activity and present to management

Qualifications

• High school diploma/GED required.
• Previous experience as a Collection agent or in a similar position strongly preferred
• Understanding of collection techniques
• Knowledge of debt collection laws and regulations preferred
• Comfortable working with Microsoft Office, Excel, and computer databases,
• Ability to work well under pressure
• Ability to navigate accounts payables and receiveables.
• Excellent communication and negotiation skills

Additional Requirements

• Must have reliable transportation