Customer Operations Specialist

Customer Service ProfessionalOver the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information.CURRENTLY HIRING FOR SEPTEMBER ORIENTATION CLASSAs a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience.Duties and ResponsibilitiesSelf-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.OperationsPerformance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.Stakeholder ManagementCollaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.StrategyContinuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.Performs other duties as assigned.QualificationsHigh school diploma or GED requiredAssociate's or Bachelor's degree in Business, Communications, or a related field preferredFamiliarity with customer service principles, including active listening and empathy.Experience using phones, email or live chat to communicate with customers.Understanding of the company's products, services, and policies to provide accurate information.Ability to handle customer inquiries, complaints and services.Basic troubleshooting and problem-solving techniques.Strong written and verbal communication skills.Previous experience in customer-facing roles such as retail, hospitality, or call centers.Ability to handle customer inquiries professionally and resolve issues effectively.Ability to meet or exceed performance goals in a customer service setting.Strong communication skills with a focus on clarity and professionalism.Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.Work Conditions/Physical RequirementsOffice environment. Noise level is moderate.Work is primarily performed at a desk using a computer and other standard office equipmentOccasional walking to meetings or shared office equipment may be required.Ability to work after normal business hours as needed.Waste Harmonics Keter Comprehensive Benefits PackageCompetitive CompensationAnnual Bonus Plan at Every LevelContinuous Learning and Development Opportunities401(k) Retirement Savings with Company Match; Immediate VestingMedical & Dental InsuranceVision Insurance (Company Paid)Life Insurance (Company Paid)Short-term & Long-term Disability (Company paid)Employee Assistance ProgramFlexible Spending Accounts/Health Savings AccountsPaid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer7 Paid HolidaysAt Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.