Front Desk Agent - Full Time

Front Desk Agent – Full TimePosition: Front Desk Agent – Full Time Reports To: Guest Services ManagerSchedule & DetailsStatus: Full Time Compensation: $17.00/hour Availability: 1st Shift; weekends and holidays required.About the RoleAs a Front Desk Agent, you will serve as the first point of contact for our guests, creating a welcoming and seamless arrival experience. This role is ideal for someone who enjoys working in a fast-paced hospitality environment and delivering exceptional customer service.Front Desk Agents are responsible for managing guest check-in and check-out, handling reservations, processing payments, and assisting with guest inquiries to ensure a smooth and enjoyable stay.Why Join Us?At Blue Harbor Resort, we're all about creating a seamless experience for our guests that allows for the most ease when enjoying the many services we have to offer. Whether it's exploring the adventurous waterpark attractions before settling down to relax in the spa or discovering the diverse palate of tastes while shopping for a piece of the resort to bring home, we want our guests to enjoy every second of vacation.Be part of a guest-focused team that creates memorable first impressionsWork in a dynamic, fast-paced hospitality environmentGain valuable experience in front office and guest services operationsOpportunity to grow within resort and hospitality rolesGreat variety of employee discounts and perks!All Full Time employees have access to our benefits package including Health Insurance, Vision Insurance, Dental Insurance and so much more!What You'll DoGreet guests warmly, answer questions, and respond to requests in a professional mannerPerform guest check-in and check-out, including verifying reservations and assigning roomsProcess payments by authorizing credit cards or collecting cash for the duration of stayProvide directions and general information about the resort, amenities, and local areaHandle guest communications including phone calls, messages, mail, and packagesAssist guests with concierge-style services such as dining, entertainment, and travel recommendationsMaintain accurate guest records and update account information in the systemPost charges, prepare guest bills, and securely collect paymentsMake and modify reservations, confirming availability and guest preferencesCoordinate lost and found items with housekeeping and maintain proper documentationWork collaboratively with other departments to ensure guest satisfactionPerform additional duties as assigned by managementWhat We're Looking ForHigh School Diploma or equivalent experience requiredStrong customer service and communication skillsProfessional phone etiquette and ability to build rapport with guestsAbility to multitask and stay organized in a fast-paced environmentDependable, punctual, and adaptablePositive attitude and professional appearanceAvailability for 1st and/or 2nd shift, including weekends and holidaysPhysical RequirementsAbility to stand and/or sit for extended periodsAbility to lift up to 10 lbs Blue Harbor Resort