Case Manager - Annapolis, MD

Case Manager – Annapolis, MD

About the Company and Opportunity:

• Our client is a local non-profit organization who is committed to assisting individuals with obtaining affordable housing.
• Due to a project, they are looking to bring on a temporary Case Manager to work on-site in Annapolis, MD.
• Schedule: M-F, 8:30a-5p, 40 hours a week
• Pay: $25/hr - depending on experience
• Duration: approx. 3-5 months

Job Duties for the Case Manager:

• Interview clients, explain application procedures and assist clients in completing application forms for eligibility requirements.
• Perform intake questions related to the application and collection of all other necessary applicant information and documentation.
• Develop a financial and self-sufficiency case management plan with participants that includes a comprehensive intake, to determine client needs, goals, and eligibility. On a regular basis, meet with program participants to monitor progress of service plan goals.
• Processing applications for the EPP for close out, connecting with landlords in the community to procure documentation, providing financial literacy counseling, coordinating cases with in-house legal services, and connecting applicants with non-housing related services.
• Connect program participants with community resources by providing referrals to appropriate social service agencies or providers.
• Work with Housing and Relocation Specialist to ensure and document client eligibility for housing programs, and provide assistance with and assessment of housing barriers to determine housing and service needs
• Retrieving incoming calls and requests from community stakeholders and landlords in need of providing information or assistance, responding to inquiries and requests for information.
• Maintain client files and database inputs ensuring accuracy in case status, removing duplication, and assisting with database management, including sending emails to applicants and landlords, logging disbursements.
• Generate reports and run queries in the company select database.
• Coordinate and provide written or email reminder notification to clients for scheduled appointments and program requirements.
• Connect program participants with community resources by providing referrals to appropriate social service agencies or providers.
• Maintain a computerized file of approved, program specific standard form letters, generating appropriate letters when requested by staff.
• Conduct phone follow-ups and review and manage documents for accuracy; record documents with various legal entities.
• Maintain accurate daily logs records, monthly outcome reports, and files for each participant
• Knowledge of local and county resources, and other housing entitlement programs.
• Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities
• Perform other related essential duties as required.

Qualifications for the Case Manager:

• 2+ years of related social service experience is required
• Associates degree is preferred
• Experience using Neighborly and/or SharePoint is a plus
• Strong customer service and communication skills