Field Engineer 3

$20 - $25 per hour

Axelon

Groton, CT

Job Description

Pay Rate: $20.00 per hour - $25.00 per hour

Location: Groton/New London, CT
Duration: 12 months - possible extension if needed
Work Mode: Onsite
SPLIT SHIFT: 20 hours on Weekday, 20 hours on Weekend
Must Be a US Citizen

Responsibilities:

Set up computer hardware and perform basic hardware and software troubleshooting
Provide support for software, hardware, and networking for desktops, laptops, and servers
Maintain and support legacy products and core server products
Perform disk replacement on enterprise storage products
Install and maintain PCs, software, networks, servers, and peripherals
Support network products from operational and maintenance perspectives
Perform installs, moves, adds, and changes as required
Test and certify PCs, networks, servers, and client-approved applications
Provide follow-up on problems or escalate as necessary
Maintain professionalism in actions, demeanor, and dress
Ensure customer satisfaction throughout service delivery transactions
Ensure company-specific Service Level Agreements are met and incident and request tickets are updated within the ticketing system

Requirements:

Minimum 1 year of computer support experience
Basic hardware and software skills
Good work ethic and organizational skills

Preferred Skills:

Experience with installing, diagnosing, maintaining, and servicing computer-related products
Ability to troubleshoot and repair devices, including reloading and re-imaging PCs/laptops
Experience with installing and optimizing HW/SW networking products

Apply

Vacancy posted 16 days ago

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