Administrative Analyst

Administrative Analyst

At Ford Component Sales, LLC (FCS), we don't just sell parts we provide the "heartbeat" for industries worldwide. As a wholly owned subsidiary of Ford Motor Company, we are a gateway to access the world-class engineering, powertrain solutions, and cutting-edge technology that have made Ford an icon for over a century.

We operate with the entrepreneurial spirit of a specialized team, backed by the massive resources and innovation of Ford Motor Company. Since 1947, we've been "One Team" dedicated to excellence. Here, you'll find:

• Innovation at Scale: From engines and transmissions to the future of multimedia with SYNC technology.
• Global Impact: Work with partners in the industrial, marine, agricultural, and defense sectors.
• A Legacy of Excellence: Join a culture built on a century of Ford innovation and a commitment to world-class service.

We are seeking an organized, customer-focused, and proactive Administrative Analyst to support our operations and dealer networks. Reporting to the Customer Service Manager, you will serve as a vital point of contact for dealers resolving inquiries, managing billing and shipment issues, creating RMAs, and collaborating with cross-functional teams like ESG management and Information Systems. This is a high-impact role where your problem-solving skills and attention to detail will directly ensure operational excellence and high dealer satisfaction.

Essential Functions

• Dealer Support: Respond promptly and professionally to dealer inquiries and concerns received via email and phone.
• Billing Resolution: Investigate and resolve billing issues, collaborating with other Ford activities and entities to ensure accuracy.
• Logistics & Shipment Tracking: Interface with freight carriers regarding the status of domestic and international shipments; create and distribute missing shipment reports to service centers.
• System & Program Support: Create Return Merchandise Authorizations (RMAs) for dealers, process core waivers for emerging market dealers, and resolve OWS (Online Warranty System) errors.
• Cross-Functional Collaboration: Work closely with ESG management, Information Systems, and other Ford entities on operational issues and new initiatives.
• Process Improvement: Proactively identify opportunities to streamline workflows and improve operational processes.

Qualifications

• A high school diploma or general education degree (GED); or
• One (1) to three (3) months of related experience and/or training in administrative support, customer service, logistics, or operations; or
• An equivalent combination of education and experience that demonstrates your capability to support an operational organization.
• Strong communication and interpersonal skills, with the ability to handle dealer inquiries via phone and email effectively.
• Basic analytical and troubleshooting skills (experience with shipping/logistics, billing resolution, or OWS systems is a plus).

We Offer

An attractive and competitive compensation and benefits package, including medical, dental, vision, paid holidays, bonus, 401(k) with company match, disability insurance, and tuition reimbursement assistance.

If you are a proactive problem-solver who takes pride in driving operational success and system efficiency, we'd love to talk with you. Please visit fordcomponentsalesllc.com to learn more.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Component Sales, LLC must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Ford Component Sales, LLC