Business Support Specialist

Business Support Specialist II
Basic Description
To receive escalated, moderately complex and/or urgent inquiries related to member accounts,
General Ledger accounts, or Navy Federal systems, policies and procedures. To research and
respond to branch and member impacting escalated situations, moderately complex account
errors, and system issues under supervision. To assist with comprehensive testing and
implementation of enhancements to existing software, and of new systems. Perform
complex/difficult tasks with considerable latitude.
Responsibilities
• Analyze, research and resolve problems and discrepancies related to member
accounts/loans
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Involved in cross-organizational task groups concerning new automated systems, products
and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to General Ledger accounts and/or Navy Federal systems
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues
• Perform other duties as assigned
Qualifications and Soft Skill Requirements
• Ability to work independently and in a team environment
• Advanced knowledge of branch systems and processes
• Desired - Advanced knowledge of Navy Federal products, services, programs, policies and
procedures
• Desired - Advanced knowledge of accounting, credit, and/or lending principles and
techniques
• Advanced research, analytical, and problem solving skills
• Advanced skill applying research and interpretation of findings to respond to requests for
information
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines,
procedures, practices and regulations
• Advanced skill navigating multiple screens and PC applications and adapting to new
technologies
• Advanced verbal and written communication skills
Desired Skills
• Desired - Bachelor's Degree in Accounting and Business Administration or the equivalent
combination of training, education, and experience


Skills and Requirements - add details here