CSR Supervisor

Front Office Supervisor

Essential Functions:

Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate

Direct on-the-job training to develop employee skill sets

Advise employees of performance requirements with the standards of client service for the organization.

Assist Hospital Manager with day to day operations

Resolve informal client complaints, maintain and report on these issues to the hospital manager.

Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols

Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager

Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients

Coach employees and direct reports

Assist in the development and delivery of employee evaluations for the front desk with hospital manager

Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business

Handle communication of financial information to clients and doctors

Act as a liaison between front office and other department supervisors

Qualifications:

Excellent knowledge of client service and communication center operations

Strong organizational skills

Strong client relations and interpersonal skills

Intermediate to expert computer skills

Excellent oral and written communication skills

Strong supervisory skills

Self-starter and team player

Strong client service background

Ability to lift up to 40 pounds

2 years of supervisory experience in customer service and/or veterinary field

Must be able to work flexible hours and days