Eligibility Advisor I - Temporary

Date: Jun 29, 2026 Location: TYLER, TX Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, numerous opportunities for career advancement and more. Functional Title: Eligibility Advisor I - Temporary Job Title: Eligibility Advisor I Agency: Health & Human Services Comm Department: TW Reg 04 EOAPD Posting Number: 18462 Closing Date: 07/29/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $2,953.25 - $4,365.66 Pay Frequency: Monthly Salary Group: TEXAS-B-13 Shift: Day Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Temporary Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Job Location City: TYLER Job Location Address: 3150 ROBERTSON RD Other Locations: Jacksonville; Palestine MOS Codes: No military equivalent Brief Job Description This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? We want you to join our dynamic team working in an innovative environment. AES provides an integrated approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency. AES is built on its core values of respect, ownership, collaboration, and integrity with a goal of delivering best‑in‑class customer service. Essential Job Functions (EJFs) Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs. Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system. Compute and authorize benefits based on eligibility determination. Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes. Perform other duties as assigned. Work overtime as required by management, including weekends when called upon. Work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines. Knowledge, Skills, and Abilities (KSAs) Use fact‑finding techniques to obtain, relate, and evaluate information provided by applicants. Read, understand, apply, and explain detailed regulations and policies. Perform basic arithmetic functions. Manage time efficiently by establishing priorities in accordance with the importance of deadlines. Establish and maintain effective work relationships with others. Communicate effectively both verbally and in writing. Follow written and oral directions and instructions. Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel. Proficiency with computers and related technologies, including software, hardware, operating systems, and typing skills. Use Microsoft Teams and soft phone technology. Initial Screening Criteria Education: High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred. Experience: One (1) year of customer service experience with public contact including retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may substitute for one (1) year of required experience. Experience in an environment interviewing clients and gathering personal information in‑person or by phone is preferred. Additional Information Upon hire, the selected candidate will sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position under the stated conditions. This posting may be used to fill positions in other locations within the region as vacancies occur. Access and Eligibility Services Field Office normal hours: Monday‑Friday 8:00 am to 5:00 pm. Employees may be required to work overtime as management requires, outside normal hours, including weekends. Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants must have no history of fraud against HHSC or related programs. Any outstanding non‑fraud overpayment with balance must be repaid as a condition of employment. Military and Veterans All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information, see the Texas State Auditor’s Job Descriptions, Military Crosswalk, and Military Crosswalk Guide. ADA Accommodations In compliance with the Americans with Disabilities Act, HHSC and DSHS agencies will provide reasonable accommodation during hiring and selection for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center. If you are contacted for an interview and need accommodation, notify the scheduler. Pre‑Employment Checks Applicants may be required to pass background and other due diligence checks. HHSC uses E‑Verify. Bring I‑9 documentation first day of work. Download the I‑9 Form. Telework Disclaimer This position may be eligible for telework. All HHS positions are subject to state and agency telework policies plus supervisor discretion and business needs. Nearest Major Market: Tyler #J-18808-Ljbffr