Online Chat Representative
WLC Management Firm LLC
About WLC Management Law Firm
WLC Management is a client-focused law firm specializing in [insert practice areas]. We leverage technology to make legal help accessible nationwide. Our entire intake team works remotely, and you’ll be part of our distributed team serving clients across multiple states.
Role Overview
As an Online Chat Representative, you’ll be the first point of contact for potential clients reaching out via our website live chat. No commuting, no office — you’ll help people from your home office while we provide all the tools and training.
Key Responsibilities
- Remote live chat support: Respond to inbound website chats from your home within 30 seconds
- Lead qualification: Screen potential clients virtually using our secure chat amp; CRM platform
- Virtual appointment setting: Schedule consultations directly into attorneys’ calendars via cloud tools
- Digital data entry: Log all interactions in our web-based legal CRM
- Remote collaboration: Communicate with attorneys and case managers via Slack/Zoom
- Compliance: Maintain client confidentiality from your secure home workspace per ABA rules
Requirements
- High school diploma or equivalent; college coursework a plus
- 1+ years customer service, sales, or chat support experience
- Typing speed 50+ WPM with 95% accuracy
- Home office setup: Quiet, distraction-free workspace, reliable high-speed internet 25+ Mbps
- Own computer with webcam; company headset + software provided
- Available for remote shifts including evenings/weekends as scheduled
- US-based and authorized to work in the US
Nice to have
- Prior remote work experience
- Bilingual: English/Spanish highly preferred
- Experience with legal software like Clio, MyCase
Vacancy posted 24 days ago
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